Field Support Analyst

Job Summary

GFL Environmental is seeking a Field Support Analyst to join our team in Southfield MI! Reporting to the IT Service Support Regional Manager the Field Support Analyst (FSA) serves as the face of IT and acts as a Level 2 liaison for assigned end users. This role maintains and administers computer networks hardware system software applications and configurations to ensure seamless daily operations.

Key Responsibilities

• Technical & End-User Support: Provide in-person and remote technical assistance during business hours and special projects. Support Business Unit process systems as needed.
• Escalation & Collaboration: Serve as the primary IT liaison for regional business units. Work on complex cross-technology incidents and escalate unresolved issues to higher-tier teams promptly.
• Network & Systems Administration: Maintain and administer networks hardware applications and system configurations. Evaluate design and implement solutions that enhance productivity.
• Documentation & Operations: Create maintain and enforce policies procedures and knowledge base solutions. Assist with asset inventory management hardware leases service contracts and vendor agreements.
• Leadership & Relationship Building: Build strong relationships up to the senior management level. Mentor other Field Support Analysts manage customer expectations during escalations and lead direct support for strategic initiatives.
• Travel & Site Support: Travel to regional sites (approx. 60%) to provide hands-on support and attend training.

Qualifications & Requirements

• Education: Graduate degree in Computer Science Engineering or a related IT discipline.
• Experience: 5 years of end-user services support in large-scale environment settings. Industry or IT service provider experience is a plus.
• Certifications: A and MCSA certifications preferred.
• Core Skills: Strong analytical and troubleshooting skills knowledge of emerging hardware/software excellent communication and a customer-first orientation.
• Travel: Up to 60% travel within Michigan. Vehicle and valid drivers license required.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

Required Experience:

IC