Front Desk Guest Service Agent

Job Description

Job Description

The Hilton North Scottsdale at Cavasson is currently seeking a friendly, outgoing, individual to join our Front Desk team! Ideal candidates have flexible availability, excellent customer service skills, great attention to detail, and a desire to ensure an exceptional guest experience. In this position, you will have several opportunities to brighten someone's day! Come see why our employees love it here!

Primary Responsibilities:

• Efficiently register and check out to all guests.
• Follows proper billing and cash handling procedures.
• Displays high-level competency in the property management systems.
• Interacts with guests in a manner that is professional, ethical, and customer service driven.
• Follows the proper work environment procedures.
• Ability to communicate effectively.
• Must be stationery for up to 8 hours.
• Must have the ability to move/transport up to 25 lbs.
• Provides excellent concierge services to guests
• Answers all phone calls in a professional and courteous manner.
• Other duties as assigned by Management.

Qualifications, Education, Experience, Skills, and Abilities:

• Customer service skills
• Professional demeanor
• Organizational skills
• Effective Communication skills
• Initiative and creative problem-solving skills
• Must be familiar with the city and the attractions that it offers
• Flexible availability (days, evenings, weekends, holidays)
• Hilton ONQ experience is highly preferred

What We Offer:

• Competitive hourly wage.
• Health benefits (for full-time employees).
• 401(k) with company match (for all employees).
• A friendly, positive work environment
• Opportunities for growth and development within the company.
• Free Meals
• Covered Employee Parking
• Robust Team Member Travel Program
• PTO (for full-time employees).
• Early Pay Access

The Hilton North Scottsdale at Cavasson is managed by Columbus Hospitality Management , a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work-life balance and by providing development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.