Support Analyst - HR Technology

Who We Are We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in? Primary Purpose Perform activities relating to designing, building, testing, implementing and maintaining HR applications and processes. Provide HR teams and business personnel with technology solutions by weighing advantages of technology standards, market availability of products, risks and benefits of technology to meet business/HR needs. The role will be centered on the development and improvement of new and existing features. The role encompasses design, implementation, and testing to ensure building products right and release them with high quality. Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). This role is open to our corporate offices in Chicago, IL - Philadelphia, PA - Newark, DE - Baltimore, MD or Washington DC. No relocation is available. You must be able to commute within our service area to be considered. Primary Duties Analyze, design, develop or modify HR Applications to meet business requirements (55%) Engage with business and IT partners to ensure business needs are satisfied with practical, efficient, and cost-effective solutions. Document requirements, design and perform validation for existing and newly created functionality (20%) Actively engage with IT partners and HR team on progress, status and issues pertaining to HR Solutions (10%) Support Operational processing and resolve Production support issues (10%) Support deployment and hyper-care activities (5%) Job Scope Develop and maintain deep knowledge of technology and its application across our business areas or for our customers. Applies technical expertise to plan, design, build or support required products and processes. Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment. Minimum Qualifications Bachelor's degree (ex: Computer Science or related discipline) and 2 - 5 years of relevant experience (HR Technologies implementation, architecture, support, programming technologies, etc.) or minimum 6 - 9 years of relevant combination of education and work experience. Demonstrates strong software development, configuration and/or maintenance capabilities coupled with the ability to work under tight deadlines. Strong understanding of HR technologies best practices and trends in domains of talent management, payroll, time and labor, performance management, etc. Excellent analytical, problem-solving, and troubleshooting skills. Experience in cloud-based HR Technologies. Demonstrated strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment. Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines. Knowledge of one or more programming languages, e.g. Java, SQL , JavaScript, Python, etc. May require help to troubleshoot complex issues. Preferred Qualifications Demonstrated understanding of what makes good software design, a deeper understanding of programming languages, and an ability to solve engineering problems of increasing difficulty. Strong knowledge of ServiceNow development, including but not limited to: creating basic to complex workflows, building catalog items based on business requirements, scripting, lifecycle events, etc. Shows initiative beyond pure implementation. Experience building highly scalable applications. Excellent interpersonal, communication, negotiation, and collaboration skills. Hands‑on expertise in SQL, JavaScript and HTML/CSS. Experience in UI/UX development. ATS (iCIMS) experience highly preferred. Benefits Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $72,800.00/Yr. – $100,100.00/Yr. Annual Bonus for eligible positions: 10% 401(k) match and annual company contribution Medical, dental and vision insurance Life and disability insurance Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave Employee Assistance Program and resources for mental and emotional support Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement Referral bonus program And much more Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents. #J-18808-Ljbffr Delmarva Power & Light Co.