Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
• 401(k) matching
• Health insurance

ROLE DESCRIPTION:
As a Customer Service Representative with Keith Strain State Farm, a trusted local insurance agency, you will deliver exceptional customer service and support for a wide range of insurance products including auto insurance, home insurance, renters insurance, life insurance, and health insurance. Your strong attention to detail, excellent communication skills, and passion for helping people make you an ideal fit for our growing team. You will play a key role in resolving customer inquiries, processing insurance claims, assisting with policy updates, and providing personalized insurance solutions to meet the unique needs of our community.

Join our team and grow your insurance career with one of the top State Farm agencies. We value customer-focused, empathetic team members who are eager to contribute to a positive client experience. There are excellent internal growth opportunities for motivated, sales-driven candidates looking to advance in the insurance industry.

RESPONSIBILITIES:

• Answer customer inquiries and provide detailed policy information for auto, home, renters, life, and health insurance.
• Assist customers with policy changes, renewals, and updates.
• Process insurance claims promptly and follow up to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with agency team members to deliver seamless customer service.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience preferred.
• Property and Casualty License (reimbursement after 90 days).
• Life and Health License (reimbursement after 90 days).