Patient Services Coordinator II

Patient Services Coordinator IIThe main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.ResponsibilitiesWelcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experiencePreparing paperwork to facilitate efficient operation and excellent customer serviceFace to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefitsAnswering general inquiriesAppointment schedulingPhone reception, patient triage, and escalation to appropriate staffRegistration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documentsCheck in/out proceduresPatient chart managementCollection/posting of patient responsibility payments (including copays and deductibles)Insurance verification and Referral management as requiredAssist in training staff and mentoring new employees within departmentMaintains clean and safe work environmentOther office duties as assignedRequirementsEducationHigh school diploma or equivalent requiredAssociates degree preferred (healthcare concentration field a plus)ExperienceMinimum three years experience in customer service role required (medical office experience is a plus)Minimum 1 year in a patient services related role preferredEHR experience with Epic experience preferredSkillsAvailable to work every shift (opening, mid and closing) Monday through FridayNo WeekendsOccasional travel to nearby clinics to assist with coverageCustomer Service skills in a fast paced, multifaceted public-engaging environmentProfessional verbal and written communicationTechnical proficiency to work with multiple software platformsKnowledge in medical terminology preferredAbility to handle highly confidential, sensitive and non-routine informationFamiliarity with scheduling and rearranging appointmentsPossess good working knowledge of Microsoft Office and Windows-based computer applications.Insurance payer and eligibility knowledgeMust be a team playerAble to work in a fast-paced environment and have a flexible schedule as neededNeat, professional appearanceStrong written and verbal communication skillsResults oriented with concern for appropriate process.Willingness to attend and successfully complete ongoing training required to maintain responsibilities.Physical/Mental DemandsWork may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.Environmental/Working ConditionsMust be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.