Shore Concierge - Silver Sea
Royal Caribbean Group
The Shore Concierge is responsible for delivering highly personalized, luxury shore-side services to Silversea guests. The role supports shore excursions, private arrangements, and destination services, ensuring seamless, bespoke experiences ashore while maintaining Silversea’s six-star service standards and high guest satisfaction levels.
The Shore Concierge is responsible for delivering highly personalized, luxury shore-side services to Silversea guests.Responsibilities
Deliver highly personalized, luxury shore-side services to Silversea guests.; Support shore excursions, private arrangements, and destination services.; Ensure seamless, bespoke experiences ashore while maintaining Silversea’s six-star service standards and high guest satisfaction levels.; Qualifications
Previous experience in luxury hospitality, concierge, or shore excursions (shipboard preferred).; Strong administrative and organizational skills with attention to detail.; Proficiency in Word, Excel, Outlook, Fidelio Cruise, and MXP systems.; Fluent English required; additional languages highly valued (e.g., French, German, Italian, Spanish, Portuguese, Mandarin).; Excellent interpersonal skills, polished appearance, and a luxury-mindset approach to service.; Ability to work under pressure, meet deadlines, and adapt to fast-changing port operations.; Valid passport and C1/D visa (or eligibility) preferred.;
Required Skills
Guest-centric service attitude; Destination knowledge and curiosity; Multitasking in a fast-paced environment; Cultural sensitivity and discretion; Team collaboration and flexibility;
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Vacancy posted more than 2 months ago
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