Guest Service Representative

Job Description

Job Description

Bring the Joy!

At Nothing Bundt Cakes, our Joy Creators are the heart of the guest experience. You’ll be the friendly face that welcomes guests, helps them find the perfect treat, and makes every visit feel special.

If you love people, enjoy creating memorable experiences, and want to be part of a positive team, this could be the perfect opportunity for you!

What You’ll Do

• Welcome every guest with a warm, friendly, and genuine attitude.
• Provide exceptional guest service and create memorable experiences.
• Help guests select cakes, Bundtlets, Bundtinis, gifts, and other products.
• Take and accurately fulfill guest orders.
• Answer guest questions about products, flavors, ingredients, and promotions.
• Handle transactions accurately using the bakery's POS system.
• Package and present products according to Nothing Bundt Cakes standards.
• Keep the front-of-house area clean, organized, stocked, and guest-ready.
• Maintain attractive product displays and ensure merchandise is properly presented.
• Assist with phone orders, online orders, and third-party delivery orders.
• Support large orders, celebrations, fundraisers, and special events.
• Communicate guest needs and bakery priorities with the Bakery Manager and team.
• Follow all food safety, sanitation, and company standards.
• Jump in wherever needed to support the bakery and the team.

What We’re Looking For

We’re looking for someone who is:

• Helpful – always willing to jump in and support guests and teammates.
• Excited – brings positive energy and enthusiasm to every shift.
• Accountable – takes ownership of their responsibilities and follows through.
• Ready, Willing & Able – flexible, dependable, and willing to learn.
• Trustworthy – someone our guests and team can count on.

You’ll Be Successful If You

• Love working with people.
• Have a positive and upbeat personality.
• Provide genuine, friendly customer service.
• Communicate clearly and professionally.
• Pay attention to details and take pride in your work.
• Can multitask in a fast-paced environment.
• Are dependable and show up ready to make someone's day better.
• Enjoy working as part of a team.
• Are willing to learn and grow with the bakery.

Previous customer service or food-service experience is helpful, but not required. We’re willing to train the right person!

Why Join Us?

At Nothing Bundt Cakes, we don't just sell cakes — we bring joy! Every guest interaction is an opportunity to make someone's celebration, birthday, thank-you, or ordinary day a little sweeter.

If you're someone who loves people, loves to have fun, and wants to make a difference one guest at a time, we want you on our team!

Come join us and help us Bring the Joy!