Front of House Shift Leader

Front Of House Shift Leader

This is a leadership position that requires a few years of leadership experience that needs to be clearly showcased on your resume.

At Chick-fil-A City Gate, we believe working here is more than a job; it's an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Serve – our team, community, and guests with genuine care.
• Develop - ourselves, our teams, and our business for lasting impact.
• Inspire – excellence, growth, and purpose in everything we do.

We're not just opening a restaurant, we're building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

Position Summary

A Front of House Shift Leader at Chick-fil-A City Gate is responsible for leading the FOH team during their assigned shifts. This person ensures operational excellence, maintains high guest satisfaction, supports team members, enforces standards, and helps the shift run smoothly from start to finish. They act as the Operator's representative during their shift and set the tone for service, cleanliness, and accountability.

Key Responsibilities

• Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
• Provide warm, Chick-fil-A-style hospitality: greeting guests, resolving issues/discrepancies, ensuring guest satisfaction.
• Train, mentor, and coach FOH Team Members (cashiers, hosts, drive-thru staff) in policies, procedures, and service standards.
• Manage shift operations: assign roles, manage breaks, handle staffing, ensure the team is rightly positioned based on forecasted demand for given shift.
• Ensure food presentation, order accuracy, speed of service, and guest care meet Chick-fil-A standards.
• Maintain cleanliness and appearance of FOH areas including dining room, restrooms, front counter, and drive-thru staging.
• Carry out opening and closing procedures as needed, act as a key holder.
• Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
• Communicate with leadership: report issues, give feedback, escalate guest concerns when needed.
• Support and model safety, sanitation, food safety, and hygiene standards.
• Lead by example, demonstrating positivity, teamwork, professionalism, and a servant's heart.
• Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.

Qualifications

• Previous experience in customer service or food service; leadership or supervisory experience required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A's values: hospitality, care, integrity, excellence.

Preferred Attributes

• Experience with Chick-fil-A operations is a plus.
• Prior experience leading FOH shifts or as a Team Leader / Shift Leader.
• Someone with a servant leadership mindset: someone who supports and elevates others.
• Ability to identify and coach for improvement opportunities in real time.

Benefits & Perks

• Competitive Pay based on experience and availability.
• Monthly Contribution toward health, dental and vision insurance for full-time employees.
• Free Virtual Health Care Benefit for all team members.
• Paid Time Off Benefit for Full Time Members
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Uniforms Provided (two sets for full-time, one set for part-time).
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A City Gate, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that's passionate about serving with excellence, developing people, and inspiring purpose every day.

Work Schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training
• Paid time off