Case Manager

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Case Manager to join our growing team.

Job Summary:

The Home and Community‑Based Services (HCBS) 1915(i) program provides long‑term, community‑based supports for individuals with significant behavioral health, cognitive, or functional needs so they can remain safely in their homes and communities. HCBS includes person‑centered planning, skills training, personal care, supported housing and employment, and coordination across medical, behavioral health, and social service systems. Case Managers ensure members receive the right services at the right time, reduce barriers to care, and support stability in the least restrictive setting.

Location Requirements

We need one hire in each region :

• Central Oregon
• Southern Oregon
• Eastern Oregon

HCBS Case Managers are responsible for delivering trauma‑informed, person‑centered care coordination that meets OHA and CMS requirements. Core responsibilities include:

Responsibilities:

• Conducting timely outreach, engagement, and follow‑up with referred members
• Completing eligibility coordination tasks, documentation collection, and packet submission
• Developing, updating, and monitoring Person‑Centered Service Plans (PCSPs)
• Coordinating across medical, behavioral health, and social service systems to reduce barriers to care
• Providing warm handoffs to CCOs, BH providers, and community resources as needed
• Monitoring service utilization, identifying gaps, and escalating concerns appropriately
• Documenting all activities in Atrezzo in accordance with HCBS documentation standards
• Conducting safety assessments and following crisis escalation protocols when needed
• Maintaining strong partnerships with CMHPs, CDDPs, CCOs, housing providers, and community agencies
• Ensuring compliance with OHA policies, CMS HCBS regulations, and internal program protocols
• Supporting members in navigating complex systems, advocating for needs, and promoting stability in the least restrictive setting
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

These responsibilities require strong clinical judgment, excellent communication skills, and the ability to coordinate across multiple systems while maintaining a member‑centered approach.

Required Qualifications

• Bachelor’s degree in Social Work, Public Health, Human Services, Healthcare Administration, or a related field
• 2+ years of experience in Medicaid‑funded case management, care coordination, or community health programs
• Experience working with high‑need populations (I/DD, aging adults, SMI, justice‑involved individuals, rural communities, chronic disease, etc.)
• Demonstrate the ability to build strong partnerships with CMHPs, CDDPs, healthcare providers, and community organizations
• Experience or skills in providing technical assistance , including provider education and best‑practice implementation support

Preferred Qualifications

• Knowledge of Medicaid policy , including OHA standards and regulatory compliance
• Person‑Centered Planning principles
• HCBS and LTSS knowledge, including eligibility pathways and case management best practices
• Experience with behavioral health and disability services (I/DD, SMI, co‑occurring conditions)
• Equity and trauma‑informed care practices
• Interdisciplinary collaboration with CMHPs, housing supports, and community providers
• Data‑informed decision‑making using service utilization and outcomes data
• Regulatory compliance with CMS HCBS rules, OHA policies, and Medicaid processes

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."