Call Center Representative

Join Our Growing Medical Practice! We are seeking a professional, friendly, and dependable Call Center Representative to join our busy medical practice. The ideal candidate enjoys helping people, communicates effectively, and can remain calm and professional in a fast-paced environment. Responsibilities Answer a high volume of incoming patient calls in a professional and courteous manner Schedule, reschedule, and confirm patient appointments Assist patients with questions regarding appointments, office policies, and general information Take accurate messages and communicate them to the appropriate staff Handle patient concerns and provide excellent customer service Verify and update patient demographic and insurance information Document all calls and patient interactions accurately Follow office procedures, HIPAA requirements, and patient privacy standards Work closely with clinical and administrative staff to ensure excellent patient care Qualifications Previous call center, medical office, customer service, or healthcare experience preferred Excellent verbal and written communication skills Professional telephone etiquette Strong computer and organizational skills Ability to multitask in a fast-paced environment Dependable, punctual, and able to work well as part of a team Must maintain confidentiality and demonstrate professionalism at all times We Offer Competitive pay Paid time off Opportunities for growth and advancement Professional and supportive work environment #J-18808-Ljbffr Greater Maryland Pain Management