Director, Business Operations

Director Of Business Operations

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We are looking for a strategic and collaborative Director of Business Operations to lead the business operations functions of our growing business in the Americas region. This is a high-impact leadership role responsible for ensuring our operating model functions effectively, enabling the business to scale with confidence and clarity. You will act as a key partner to the SVP of the Americas supporting the execution of strategy and serving as a trusted advisor to translate vision into operational delivery. You will work across commercial and operational teams to ensure alignment, support execution, and turn insights into action to drive performance and growth.

Essential Responsibilities:

• Establish overall business or technical strategy for the business operations of aligned organization.
• Influence decisions as an advisor or counsel to business leadership.
• Drive strategic objectives and ensure resources are effectively allocated.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Optimize workflows and drive process improvements to enhance organizational performance.
• Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications :

Key Responsibilities

• Strategic Support for Commercial Execution - Support the SVP of Americas in overarching topics such as strategy formulation and priority setting for the businessPartner with segment leads across Enterprise, SMB and Consumer to provide insights and support, enabling growth, market responsiveness, and improved customer experience.
• Insights-Driven Decision Making - Leverage data and business intelligence to drive informed decisions, identify risks and opportunities, and support executive-level planning.
• Develop and implement strategic plans and initiatives to improve business processes and drive growth. Identify and implement operational efficiencies to increase productivity and reduce costs.
• Performance Management - Define and leverage key metrics to monitor performance, identify issues, and support outcome-driven decision making across each business line (merchant and consumer).
• Lead Operating Rhythms - Own and lead the operating rhythms of the region, including operating reviews and performance reviews. Ensure consistency, insight, and accountability across all review cadences.
• Operating Model Governance - Ensure the markets operating model is functioning effectively, aligning teams, systems, and resources to support strategic goals.
• Cross-functional partnership - Drive strong collaboration between Product, Marketing, Finance, Analytics and Revenue Operations functions to ensure alignment and operational execution of initiatives.
• Analyze market trends and customer needs to identify opportunities for innovation and improvement. Stay updated on industry trends and changes in the e-commerce landscape to inform business strategies.
• Manage budgets and resource allocation to support the Americas region.

Key Requirements

• 8+ years in senior business operations or general management roles, ideally within fast-growing tech environments. Experience in management consulting, e-commerce, digital transformation or business model transformation is a plus.
• Analytical understanding – gets the numbers, interprets them, knows how to structure analytics Strong business acumen about developments in the FinTech markets as well as thorough understanding of B2B and B2C digital business models
• Demonstrated experience in managing complex operating models, initiatives end to end and cross-functional collaboration
• Clear and confident communicator, with a proven ability to provide clarity to stakeholders at all levels, particularly in high-paced or ambiguous situations
• Strong commercial acumen with the ability to support go-to-market teams with operational insights, challenging norms and initiating recommendations for change.
• Adept at using data and reporting tools (e.g., Tableau, Looker, Salesforce) to drive decision-making
• Ability to work in a matrix organization – work with peers, manage upwards and downwards with an empathic leadership style. Proven ability to lead teams and drive alignment in dynamic, high-change environments
• Very strong communication and networking skills Excellent written and spoken English

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit .

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at View email address on click.appcast.io .