Audiology Technician (Simsbury / West Hartford, CT)

Audiology Technician (Simsbury / West Hartford, CT)

Job Category: Retail

Requisition Number: AUDIO006726

Location: Simsbury, CT 06070, USA

Schedule: M-F 8:30 am-5:00 pm

Our Culture

• An experienced team built around a culture of professional growth and knowledge-sharing.
• We celebrate innovation providing our patients with the most innovative technology and the most effective hearing devices.
• We serve with passion, purpose and excellence.
• Total Team Approach Our staff functions together as a cohesive group of hearing professionals.
• We coordinate the individual expertise of all staff members to provide the best possible care for our patients.

You Will Ensure a Positive Patient Experience

• Immediately acknowledge, greet and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

You Will Provide Administrative Assistance

• Schedule and confirm full audiometric evaluations and other appointments.
• Understand, support and track current marketing initiatives for the clinic.
• Work with professional staff to obtain and follow-up on referrals from physicians and provide testing data for billing.
• Enter daily activity in patient management software.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect Patients Privacy, collect insurance information, and complete insurance Authorization.

You Will Contribute Technical Support

• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Maintain day-to-day operational procedures.
• Your duties may be slightly modified depending on your state's guidelines for patient care and licensure.

You Will Complete Varied Tasks

• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits (transportation required) and maintain cashbox.

Results- Performance Measures (How to Measure Success)

• Provide quality Patient Journey experience garnering positive patient feedback.
• Ensure procedures and policies are being implemented.
• Data accuracy in patient management software.
• Recalls for 3-month check and annual exams.
• Contribute to increases sales for clinic.

Other Duties (Non-Measurable)

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with development of clinic performance.

You Will Need

• Highschool or GED required
• At least 3 years of customer service/patient care experience and or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required.
• Ability to manage all confidential information with complete discretion.

Salary and Other Compensation: The annual hourly rate for this position is between $18.00 - $21.00 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for commissions based upon performance results. There is no guarantee of payout.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.