Order Management Coordinator

Valmet, Inc. seeks an experienced Order Management Coordinator to join our Automation Solutions Service Order Management and Invoicing Team. Key Responsibilities Process and manage customer purchase orders from receipt to invoicing, ensuring accuracy and efficiency in a high‑volume environment. Serve as the primary point of contact for customers, providing timely updates on orders, shipments and issue resolution. Provide basic technical support to customers regarding spare parts, ensuring they receive the correct components. Manage warranty claims, coordinating with internal teams to resolve issues and process replacement orders promptly. Collaborate closely with Regional Service Managers, Field Service Teams, Sales, Logistics, Supply Chain and Finance to ensure seamless order‑to‑invoice execution. Maintain accurate records of customer interactions, orders and warranty claims in ERP and CRM systems (including Salesforce). Support accurate and timely invoicing of processed orders, collaborating with Finance to resolve discrepancies or billing issues. Qualifications & Experience Previous experience in order management, customer service, or sales support, preferably within industrial automation, manufacturing or spare parts. Proven ability to manage a high volume of complex orders with strong attention to detail and accuracy. Excellent written and verbal communication skills with a customer‑focused approach. Ability to multitask and prioritize workload in a fast‑paced, high‑volume environment. Experience working with ERP systems and Salesforce (or similar CRM tools). Basic technical understanding of automation or industrial spare parts is a plus. What We Offer Challenging work environment that values innovation and supports development‑minded people. Generous wage and benefits package, including a company‑funded registered pension plan. Offer contingent upon background check. #J-18808-Ljbffr