People and Culture Manager

Job Summary The People & Culture Manager will manage the day-to-day duties and responsibilities of the People & Culture Department. Oversees the payroll function and works with the external payroll service provider in executing pay processes across Navy Pier. Coordinates and manages the exempt and non‑exempt recruitment and hiring process. Coordinates and manages the onboarding, orientation, and training of new employees on HR related processes and systems. Serves as the primary point‑of‑contact for all benefit plan administration. Coordinates Navy Pier's performance management process. Maintains and updates the HRIS systems. Ensures compliance with state and federal employment and hiring laws and regulations. Prepares new, updates, or revises existing job descriptions. Prepares HR reports that are business relevant and required. Ensures the seamless flow of HR data into the payroll system. Growth Opportunity We are seeking a candidate who is excited to build and enhance human resource programs, processes, and employee experiences within a mission‑driven organization. As the organization continues to evolve, this position offers significant opportunities for professional growth, including increased leadership responsibilities and the potential to progress into the People & Culture Director role. We welcome applicants who are looking for a long‑term opportunity to develop as an Human Resource leader. Key Duties And Responsibilities Oversees the payroll function. Analyzes time records and works with third‑party service provider to ensure integrity of full‑cycle bi‑weekly payrolls. Responds to employee inquiries regarding paychecks and works with appropriate internal department supervisors and/or external software vendors to resolve issues and correct discrepancies in paychecks and related payroll systems/records. Implements and advocates sound payroll practices and procedures in conjunction with the Finance Team and third‑party service provider. Manages the exempt and non‑exempt recruitment and hiring process to include posting, initial resume review, applicant acknowledgments and communications, background checks, drug screens, and professional reference checks. Prepares offer and benefit packets and other employee related information. Manages the new hire orientation, onboarding, and training of new employees on HR related processes and systems. Responsible for 401(K) retirement set‑up and maintenance to include adding new employees, terminating employees, compiling retiree information, and completing paperwork. Coordinates Navy Pier's performance management process. Maintains and updates the HRIS systems, processes HRIS transactions, and ensures systems functionality for all HR processes and audits employee records to ensure compliance with federal and state requirements. Ensures compliance with state and federal employment and hiring laws and regulations and reporting requirements governing human resources. Prepares new job descriptions and reviews, updates or revises existing job descriptions to reflect the duties, responsibilities, education, experience, licensing and/or certifications, and key competencies for manager and junior level staff. Prepares HR reports and summary statistics that are business relevant and required and ensures the integrity of reported data. Prepares benefit plan documents for new enrollments, change requests and terminations, and maintains benefits records to ensure accurate record keeping and proper deductions. Coordinates Leaves of Absence, e.g., Family and Medical Leave Act (FMLA), Extended Medical Leave of Absence, Personal Leave, and Illinois Family Military Leave. Coordinates on‑site and distance staff training and development program and works with the Training and Development Manager to schedule and conduct programs and training classes for the Guest Experience Services Team. Identifies organizational and employee relations issues, provides advice and counsel to both management and staff, and recommends actions to senior staff to achieve a timely and successful resolution. Mentors and provides periodic direction to the People & Culture Coordinator. Oversees all HR processes and procedures and periodically reviews and updates them. Performs and completes additional tasks and projects as assigned by Chief Financial & Administrative Officer. Qualifications Education Requires a bachelor’s degree with an emphasis in Human Resources, Business Administration, or related field and/or equivalent experience. Certification PHR or SHRM-CP certification (preferred, but not required) or able to acquire within the first year of employment. Experience Requires a minimum of four to six years of progressive Human Resources experience with demonstrated experience in sourcing, screening, interviewing, and hiring; benefits program administration; performance management; payroll processing, employee, and labor relations; and training and development, preferably at a non‑profit, cultural institution, and/or within the tourism industry. Additional Qualifications Working knowledge of HR functions, e.g., benefits administration, employee relations, payroll processes, etc. Demonstrated success recruiting for diverse positions. Efficient time management skills with a proven ability to meet deadlines. Excellent organizational skills and attention to details. Effective communication and interpersonal skills. Ability to work collaboratively with all departments and levels of the organization. Ability to act with integrity, professionalism, and confidentiality. Working knowledge of employment-related laws and regulations. Proficient with Microsoft Office Suite. Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems, i.e., Employco, Hireology and Ultimate Kronos Group (UKG) Workforce Ready. Ability to provide proactive leadership in the HR function and across the organization. Work Environment Navy Pier is continuously working to create an inclusive and equitable environment where everyone is welcomed. It's not enough that you are here, we want you to feel like you belong here. This role requires the ability to work extended (long hours) during a normal work week as needed. The employee must on occasion be able to work nights, weekends, and holidays as necessary and required, although this is infrequent. Work is primarily performed in a normal office environment. While this role includes the flexibility to work remotely, when possible, the responsibilities of this role require an in‑office component, the frequency of which will be determined by the supervising manager based on the business needs of the organization. When the employee utilizes remote work, the employee must establish an appropriate work environment within his or her home which is conducive to remote work. This individual should have a workstation which includes a phone, reliable high‑speed internet connection, and allows for privacy. Benefits Comprehensive benefits package including medical, dental, and vision insurance; 401(k) retirement plan with employer contribution; generous paid time off and holidays; life and disability insurance; employee assistance program; professional development opportunities; and a hybrid work environment. #J-18808-Ljbffr