Scheduling

Scheduling Coordinator

Do You Care about helping others? Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes. And that starts with compassionate, care-minded people like YOU! When you join the SYNERGY HomeCare team as a Scheduling Coordinator, you will feel appreciated, recognized, and rewarded.

Do you:

• Enjoy serving others?
• Place importance on details in your work?
• Excel at matching caregivers with clients?
• Enjoy building relationships with clients and caregivers?

We have an opening for a Scheduling Coordinator who can answer yes to these questions. At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Scheduling Coordinator to join our independently owned and operated national agency.

Scheduling Coordinator Benefits include:

• Competitive pay ranges between ($18-$21)
• Paid earned vacation and travel allowances.
• Liability Insurance, Workers' Compensation coverage, and unemployment insurance.
• Gas Reimbursement
• Electronic Reimbursement
• Company Car (as applicable)

Scheduling Coordinator Primary Responsibilities:

• Schedule caregivers with clients and communicate to all parties
• Confirm and update caregiver availability including vacation, sick time, and holidays
• Document skills and attributes of caregivers to ensure strong matching to clients
• Follow up with new caregiver hires to explain the scheduling process
• Establish a great rapport with caregivers and clients
• Conduct client introductions and train and support caregiver team members
• Work in conjunction with the Office Manager to coordinate on training schedule
• Assist with covering shifts in the event of call-offs
• Assist with answering and addressing caregiver and client phone calls
• Act as key caregiver when not conducting training
• Identify key areas of training and set up appropriate delivery systems for caregivers including caregiver orientation
• Conduct Quality Assessment at client sites and on the phone
• Act as ambassador on behalf of the organization
• Help to improve employee and client retention rates through active communication and problem-solving efforts
• Become a reliable point of contact for each care provider and client
• Innovate and create initiatives to enhance the company's reputation
• Providing exemplary customer service
• Communicating regularly with clients and their families
• Other duties as assigned
• Evaluate care notes and ensure training compliance amongst caregiver team

Scheduling Coordinator Requirements:

• Experience One year experience in a home care setting preferred
• Education High school diploma
• Skills Exceptional customer service skills, time management skills, excellent communication skills
• Characteristics This is an autonomous position, so we're looking for individuals that are self-motivated and willing to learn.

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!