Bilingual Customer Service Specialist (Spanish)

Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, recommend solutions, promptly resolve customer concerns, and maintain high quality and visual standards. They consistently meet store sales goals while ensuring maximum client satisfaction. Location: Store #705442, 176 N State Route 17, Paramus, NJ 07652. Job duties involve contact with customers, including minors. The role provides access to cash, other payment methods, electronic equipment, personal information, store merchandise, and other items of value. A criminal history review is required to protect safety and reputation. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistently with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load and unload delivery trucks. Assist in making deliveries as needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Qualifications Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able to read, write, comprehend, and communicate in English. Must be able to read, write, comprehend, and communicate in Spanish. Must have a valid, unrestricted driver’s license. Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal. If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position. Preferred Qualifications Have at least a high school diploma or GED. Have at least one (1) year of experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint-related products. Have previous work experience operating tinting and mixing equipment. Benefits Life : With rewards, benefits, and flexibility to enhance your health and well-being. Career : Opportunities to learn, develop new skills, and grow your contribution. Connection : Inclusive team and commitment to broader communities. Equal Employment Opportunity Sherwin-Williams is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws. The company respects the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. #J-18808-Ljbffr Sherwin-Williams