Supervisor, Pharmacy Patient Access, UofL Hospital, Specialty Pharmacy

Supervisor of Pharmacy Patient Access

The Supervisor of Pharmacy Patient Access will provide leadership and direction for the pharmacy medication access team. The Supervisor will be directly responsible for oversight of financial assistance, prior authorization, and appeal processes. The incumbent will also provide direction and leadership to pharmacy care advocates and pharmacy students/residents providing care for patients. This position requires a thorough understanding of personnel management, specialty pharmacy accreditation, and specialty pharmacy processes.

The Supervisor will be a member of the Outpatient Pharmacy Services Leadership Team and will contribute to departmental oversight, teamwork, and strategy under the leadership of the Director, Retail and Specialty Pharmacy Services.

The position requires the ability to communicate and collaborate effectively with patients, physicians, nurses, pharmacists, and allied health professionals from all clinical disciplines regarding activities related to the improvement of medication use. Ensures that all activities are consistent with overall hospital objectives. The position demonstrates competence to provide pharmaceutical care for neonatal (birth-discharge), pediatric (birth to 11 years), adolescent (12-18), adult (19-65), and geriatric (66-over) patients.

Essential Functions:

• Supervise assigned pharmacy professional personnel in the specialty pharmacy and associated services.
• Participate in the recruitment, interviewing, and hiring of professional and technical staff, including residents.
• Coordinate staff orientation, training, and competency assessment.
• Complete performance evaluations for direct reports.
• Coordinate and lead team and staff meetings for assigned areas of responsibility.
• Work with staff on an ongoing basis to improve performance, guiding and coaching staff in solving problems which arise in a day-to-day routine.
• Monitor the progress of assignments and performance of daily responsibilities for all assigned personnel, coaching and disciplining staff as necessary.
• Identify and resolve personnel issues in a proactive and timely manner, including appropriate follow-up as necessary.
• Address employee needs such as leaves of absence, family & medical leaves, and tuition reimbursement.
• Maintain productivity records for use in establishing staffing needs.
• Monitor vacation, sick leave, and holiday usage.
• Evaluate employee satisfaction and implement improvement initiatives.
• Precept students and residents.
• Develop and maintain a positive and healthy culture within all areas of oversight.
• Provide frequent and transparent communication to employees through verbal and written communications.
• Participate in staff meetings and provide routine communications when necessary to department employees.

Specialty Pharmacy Services

• Develop and maintain efficient workflows within the specialty pharmacy.
• Routinely monitor key performance indicators, identify opportunities for improvement, and collaborate with employees to achieve improvements.
• Identify the most cost-effective systems for medication packaging and prescription delivery logistics.
• Ensure that the specialty pharmacy complies with policies and operating procedures.
• Ensure that the specialty pharmacy is following all state and federal laws and regulations pertaining to pharmacy.
• Engage in clinical practice as appropriate to enhance specialty pharmacy services.
• Engage in the employee pharmacy benefit management program and formulary process.

Customer Service

• Collaborate with all customers who receive services and maintain a high level of satisfaction.
• Ensure accurate and timely documentation by all employees providing access and affordability services
• Quickly perform service recovery with patients or customers when gaps in service or dissatisfaction occur.

Specialty Pharmacy Accreditation

• Thoroughly understand all specialty accreditation standards that are applicable to UofL Health specialty pharmacy.
• Ensure UofL Health specialty pharmacy meets or exceeds accreditation standards set by all applicable accrediting bodies.
• Support the Coordinator, Accreditation and Outcomes to achieve and maintain all aspects of accreditation and reaccreditation.
• Ensure all specialty and ambulatory (retail) pharmacy employees understand specialty pharmacy accreditation standards that relate to their day-to-day responsibilities.

All duties and requirements must be performed consistently with the UofL Health Organizational Performance Standards.

Other Functions:

• Execute hospital and pharmacy policies and procedures
• Collaborate with pharmacy leadership in development and review of departmental policies and procedures
• Supervises all aspects of ongoing pharmaceutical care to include staffing levels, as well as, the performance of clinically based services such as patient rounds (applicable to acute care), ambulatory clinics (applicable to ambulatory care and oncology), clinical assessments, therapeutic drug monitoring, pharmacokinetic dosing, nutritional support, antimicrobial surveillance, etc.
• Function as a role model and as an educational resource for pharmacy staff
• Recruitment and orientation of new staff members
• Complete sterile compounding training, including hazardous medications, and demonstrate competency on a frequency defined by the Sterile Compounding Supervisor
• Complete extemporaneous compounding training, including hazardous medications, and demonstrate competency on a frequency defined by pharmacy leadership
• Perform quality assurance activities as defined by pharmacy leadership, including, but not limited to, medication history audits
• Investigate and resolve automated dispensing cabinet-related issues
• Cover assigned shifts as determined by departmental need
• Facilitate investigational drug studies with assistance of Investigation Drug Service Manager and/or other personnel involved in the drug study

Effective Communication Skills

• Utilize advanced communication skills to convey and demonstrate clinical pharmacist expertise
• Form collaborative relationships with pharmacy team members and other members of the healthcare team
• Demonstrate effective professional and patient communications, including articulation of recommendations
• Demonstrate the ability to work in a team environment, reaffirming the contribution of each person to the delivery of care/services
• Involvement in pharmacy department or hospital committees
• Achieve and maintain satisfactory working relationships with pharmacy leadership, pharmacy staff, and other departments throughout the system, including committees and administration
• Attend departmental staff meetings and lead clinical service line meetings
• Actively contributes to a positive work environment
• Embodies professionalism and academic integrity

Exhibit Initiative and Judgment

• Demonstrate self-motivation and the ability to work independently
• Demonstrate stewardship in the performance of daily operations through accuracy of work and compliance with regulations
• Participate collegially in the development of new programs, services and practices, in the education activities of the department
• Maintain awareness of contemporary trends in area of expertise and the profession through professional literature

Maintains compliance with all company policies, procedures, and standards of conduct

Complies with HIPAA privacy and security requirements to maintain confidentiality at all times

Performs other duties as assigned

Education:

• Graduated from an ACPE accredited College of Pharmacy (required)

Experience (required):

• Post-Graduate Year 2 (PGY-2) Specialty Residency plus two (2) years of experience in specialty area OR
• Post-Graduate Year 1 (PGY-1) Pharmacy Residency plus three (3) years of experience in specialty area OR
• Five (5) years of experience in specialty area

Licensure:

• Licensed or license eligible as a pharmacist in the Commonwealth of Kentucky (required)

Certification:

• Current board certification by Board of Pharmacy Specialties or Certified Specialty Pharmacist certification required (required)

Job Competency:

• Ability to multitask and balance competing priorities.
• Adaptability to practice changes or fluctuations in patient acuity and volumes.
• Assure that processes for communicating, preparing, dispensing, and monitoring medication therapy minimize the potential for medication errors or waste.
• Knowledge of applicable pharmacy regulations, including but not limited to Kentucky Board of Pharmacy, Drug Enforcement Administration (DEA), Joint Commission, United States Pharmacopeia (USP) Chapters <795> , <797> , and <800> .
• Work collaboratively with pharmacy staff and other