IT BUSINESS RELATIONSHIP MANAGER

Working At Moffitt Is Both A Career And A MissionTo contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times' Top Workplaces.Business Relationship ManagerBusiness Relationship Manager (BRM) has overall responsibility for serving as the strategic interface with assigned areas/business units of the Center for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management. This individual serves as the business relationship linkage between the assigned area/business unit and IT; and works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies. The BRM provides highly-valued strategic consulting level support and guidance throughout key IT initiatives. The incumbent facilitates, and serves as a lead, for the planning and execution of initiatives to enable the organization to achieve objectives through the effective use of technology. They also communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives. Business Relationship Manager pro-actively serves as a "trusted advisor," and function as the primary point of contact from IT for business stakeholders. They represent IT to the assigned area of responsibility by promoting IT's vision, value, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs. Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the business units.Position Highlights:Business Relationship Manager (BRM) has overall responsibility for serving as the strategic interface with assigned areas/business units of the Center for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management. This individual serves as the business relationship linkage between the assigned area/business unit and IT; and works with internal and/or external stakeholders as a thought leader to align technology solutions with business strategies. The BRM provides highly-valued strategic consulting level support and guidance throughout key IT initiatives. The incumbent facilitates, and serves as a lead, for the planning and execution of initiatives to enable the organization to achieve objectives through the effective use of technology. They also communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.Business Relationship Manager pro-actively serves as a "trusted advisor," and function as the primary point of contact from IT for business stakeholders. They represent IT to the assigned area of responsibility by promoting IT's vision, value, services, and capabilities. They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs.Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. They work closely with others on intangible issues across organizational and business-entity boundaries. Their knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of the business units.Responsibilities:Strategic Relationship/PlanningEstablishes and maintains a strategic relationship with appropriate level key stakeholders and ITUnderstands and anticipates direction of the business area(s)/unit(s) identifies opportunities and makes recommendations to support the assigned business area(s)/unit(s) desired future stateOversightLeads prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budgetEnsures the oversight for resolution of escalated IT issuesEnsures the business need is addressed by the technical solution from a conceptual standpointWorks with assigned area's stakeholders and technical resources to cultivate appropriate solution required to meet business goalsMinimize business value lost during project/program executionAdvocacyRepresents the business strategies and priorities to ITPromotes business knowledge of IT process, roles, and procedures to ensure the best possible outcomeEnsures IT domains are aware of key business issuesIdentifies and mitigates potential problems and conflicts with IT deliveryLeads and may champion change management activities (i.e. frequent communication to staff and clients about the change and the impact of the change, advocacy, coaching, and mitigation of resistance to minimize disruption and achieve desired results from initiatives that are triggered/enabled by technology)ConsultingProvides strategic consultation to business and IT teams and participates in quality reviews and provides feedback sessionsAdvises on options, risks, costs versus benefits, and impacts on end-user products and services, business processes and system prioritiesEnsures IT solutions support the organization's short-term and long-term business goals/strategy and align with IT strategyAnalyzes technology trends to determine impact to the achievement of organization goalsUses the Service Catalog to identify opportunities and may assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deploymentBusiness Decision SupportMaintains awareness of changes to organization strategy, goals and processes to ensure requirements appropriately reflect the need of the organizationDevelops and advocates recommendations for solution options in conjunction with Technology ConsultantsWorks with appropriate stakeholders to proactively identify and evaluate risks associated with business decisionsNegotiates agreements and commitments by facilitating communication between business stakeholders and IT from initial requirements to final implementationManages business leadership priorities of IT projects and requestsStakeholder SatisfactionManages stakeholders' perceptions with all IT servicesMay support and or participate in formal reporting of project statusRecaps (monthly, quarterly, and annually, as needed) IT performanceEnsures stakeholder's expectations are set and identifies and resolves disconnects through negotiation or governance mechanismsCoaching/mentoringDevelops, motivates, directs IT team membersRecommends training programs targeting specific areas of improvementMentors members of the IT team and provides input to performance reviewsCredentials and Qualifications:Bachelor's degree - Computer science, Information Technology, business administration or related fieldor a relevant Clinical degree (i.e. RN) with an additional five (5) years of change management and/or business relationship management experience plus the seven (7) years (for a total of 12 years) of change management and/or business relationship management experience may be considered "in lieu of" a Bachelor's degree.Minimum seven (7) years' experience internal/external IT experience with a focus on customer service and/or business relationship managementMinimum five (5) years' experience in IT management, business analysis, consulting, process engineering or solutions management or other related areaExperience successfully leading large, complex projects and/or in business, IT consulting, management rolesRequires leadership and negotiation skills and experience/in-depth knowledge of the business, business requirements analysis and IT processDemonstrates an in-depth knowledge of IT and the service catalog, and assigned departments/business areas to identify and communicate how IT solutions can support the achievement of short- and long-term business goalsExcellent verbal and written communication skills with key stakeholders at multiple levels of the organization.Relies on extensive experience and judgment to effectively plan, prioritize, and accomplish goals in a high-pressure environment.Demonstrates ability to work with internal teams across multiple departments, and with vendors.Exceptional analytic, conceptual, and problem solving abilities.Strong ability in use of Microsoft Applications (PowerPoint, Visio, Project, Word, Excel