VoC Escalation Specialist: White-Glove, Data-Driven Impact

TikTok USDS Joint Venture

TikTok USDS Joint Venture in Los Angeles is seeking a VoC Escalation SME responsible for managing high-stakes customer issues while providing business intelligence. You will analyze escalations, assess risks, and create reports to improve user experiences. The ideal candidate will have over 3 years of experience in customer service, proficiency in data tools like Excel and SQL, and the ability to de-escalate situations skillfully. This role offers a competitive salary and comprehensive benefits. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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