Strategic Services Representative

At ProPay HR , payroll is our specialty, but people and relationships are what set us apart. As a third-party managed payroll services provider, we take pride in supporting our clients and investing in our employees. We're looking for a Strategic Services Representative who enjoys solving problems, building relationships, and making a difference for the clients we serve.

About the Position

We're seeking a detail-oriented, technically skilled Strategic Services Representative to support specialized client projects involving payroll system configurations, data analysis, reporting, and troubleshooting.

This position goes beyond traditional payroll processing. We're looking for someone who already has an understanding of how payroll systems work behind the scenes, enjoys solving problems, and can independently research, troubleshoot, and manage client requests.

What You'll Do

• Configure, maintain, and troubleshoot payroll system settings, including general ledger (GL) mappings, departments, job codes, earnings, and deductions.
• Set up, modify, and audit PTO, vacation, and sick leave accrual plans.
• Perform system audits, data cleanup, reporting, and large-scale configuration updates.
• Investigate payroll system discrepancies, identify root causes, and implement solutions.
• Use Excel to analyze large data sets, reconcile information, and identify discrepancies.
• Manage specialized client projects from initial request through completion, including documentation and follow-up.
• Collaborate with clients, vendors, and internal teams on reporting and third-party integration requests.

What We're Looking For

• Hands-on payroll/HCM system experience , including configuration, maintenance, implementation, or advanced troubleshooting beyond routine payroll processing.
• General ledger (GL) configuration experience , including setting up, maintaining, or troubleshooting GL codes, account mappings, earnings/deduction mappings, and department allocations.
• Organizational structure and coding experience , including company-level and employee-level configurations such as departments, locations, job codes, earnings, deductions, and employee-specific assignments or overrides.
• Accrual plan configuration experience , including creating, modifying, or auditing PTO, vacation, and sick leave plans, with an understanding of accrual rates, eligibility, caps, and carryovers.
• Strong Excel and data auditing skills , including XLOOKUP, VLOOKUP, pivot tables, and reconciling data across multiple files.
• Independent problem-solving and project management skills , with the ability to research technical issues, identify root causes, and manage projects through completion.
• Strong attention to detail, organizational skills, and client communication abilities.

Preferred Experience

• Experience with Paycor or another payroll/HCM platform.
• Experience with payroll data imports, custom reporting, or third-party integrations.
• Experience working directly with clients and vendors.

Please Note: This is a systems-focused position requiring hands-on payroll system experience beyond standard payroll processing, entering employee hours, or running routine reports.

General Ledger Specialist | Configuration Specialist | HCM Configuration Specialist | Payroll Solutions Specialist | Technical Consultant | Configuration Analyst | HCM Specialist | Payroll Configuration Specialist