Customer Service Representative

Client Overview Our client, a leader in the automotive industry, is seeking a Customer Service Representative to join their team. They boast a great company culture, bonus eligibility, and weekly pay! Salary/Hourly Rate $20/hr Position Overview The Customer Service Representative will answer inbound calls from customers, troubleshoot concerns, and escape to the appropriate parties. The hours will fluctuate, totaling a 40-hour work week. Candidates must be able to work on Saturdays. Responsibilities Of The Customer Service Representative The Customer Service Representative will manage inbound and outbound calls from customers regarding their vehicles. Transfer calls to appropriate parties, set appointments, and maintain follow-ups. Assist walk-in customers as needed. Update the CRM system with proper customer documentation. Required Experience/Skills For The Customer Service Representative Candidates must have at least 1 year of Customer Service experience. Experience working in a fast-paced environment, such as retail or food service. Ability to de-escalate upset customers and maintain customer satisfaction. Preferred Experience/Skills For The Customer Service Representative Bilingual in Spanish is a plus. Education Requirements High school diploma is required. Benefits Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off). #J-18808-Ljbffr