Automation Specialist

Automation Specialist

Pax8 is hiring an Automation Specialist across the United States, Philippines and United Kingdom to design, build and scale AI-powered workflows that make work simpler, smarter and more impactful.

This is a hands-on builder role for someone who spots repetitive work, process friction and manual handoffs — then turns those opportunities into practical, scalable automation.

You'll join Pax8 at an exciting point in our AI journey, where new technology is changing how teams work, collaborate and create value. In this role, you'll grow alongside that technology, helping shape what good automation looks like across our business while giving teams more time to focus on the work that really matters.

You won't need to be a software engineer, but you will need curiosity, practical problem-solving, functional expertise and the confidence to build, test, improve and scale solutions that people genuinely use.

At Pax8, we're building the managed intelligence marketplace and helping small businesses do more with smarter technology. We're passionate, creative and a little unconventional — we work hard, keep things human and believe that technology should unlock potential, not create complexity.

You can learn more about our journey through Pax8 and our people and explore the Pax8 Marketplace to see how we're helping partners and small businesses grow.

As our Automation Specialist, you'll be close to the work, the people doing it and the systems that support it. Your focus will be turning workflow challenges into practical automation that creates measurable value.

Build smart workflows You'll explore how teams work today, identify high-impact automation opportunities and build no-code or low-code workflows using tools such as Microsoft Power Automate, n8n, ServiceNow, Workday configuration, Zapier or Airtable automations.

Use AI where it adds real value You'll configure AI-enabled solutions for repetitive tasks such as request routing, data extraction, summarisation, knowledge retrieval and standard responses — while knowing when a structured automation is the better answer.

Connect systems and reduce manual handoffs You'll help information move more smoothly between platforms so teams spend less time copying, chasing and checking, and more time making progress.

Test, learn and improve You'll build with real users in mind, gathering feedback, improving workflows and making sure automations are easy to follow, reliable and sustainable.

Measure what matters You'll track adoption, identify where processes break down and show the value created through time saved, fewer errors, better consistency and improved experience.

Redesign work thoughtfully You'll look beyond speed alone, helping teams understand what should be automated, what should stay human-owned and how roles, approvals and decisions may need to shift as workflows improve.

Collaborate across functions You'll partner with functional teams, system owners and Workflow Engineering when more complex technical builds are needed.

Create reusable playbooks You'll document what works, build templates, define standards and share learning with other Automation Specialists so great ideas can scale across Pax8.

Your work will help automation and AI become a natural, well-governed part of how Pax8 operates. The workflows you build will reduce manual burden, improve quality, support better decision-making and create more capacity for teams to focus on higher-value work.

This is a role where the impact is visible. You'll help shape standards, influence adoption and contribute to a smarter operating model across a global technology business.

You'll Be a Great Fit If You Have

• Significant functional expertise and a strong understanding of how workflows, data, tools and people connect within a business area.
• Proven experience improving processes in a way that sticks — not just mapping a future state, but helping people genuinely adopt better ways of working.
• Demonstrated systems thinking, with the ability to understand end-to-end workflows, dependencies, decision points and downstream impact.
• Hands-on experience building with no-code or low-code automation tools, such as Microsoft Power Automate, n8n, ServiceNow, Workday configuration, Zapier or Airtable automations.
• Confidence working with logic, routing rules, conditional workflows and integrations across different systems.
• Practical experience using AI tools in real work, with a thoughtful view of where AI adds value and where rules-based automation is more appropriate.
• Familiarity with application programming interfaces, light scripting or system integration concepts, with the judgement to know when to bring in specialist engineering support.
• Experience working within governance frameworks, including security, compliance and change management.
• A clear and human communication style, with the ability to explain automation to non-technical audiences and create documentation people can actually follow.
• A strong adoption mindset, because building the workflow is only part of the opportunity — helping people use it confidently is where the value lands.
• Curiosity and self-directed learning, with the motivation to explore new tools, test ideas and keep improving.

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States, Philippines or United Kingdom.

Competitive salary in each location.

United States:

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups

Philippines:

• 20 Annual Leaves (accruing monthly)
• Pax8 offers an additional 10 days of bonus leave every year! AND YES, the 10 days are available from your first day!
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens!
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey!
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

UK:

• Bonus: Annual performance bonus
• Long term Incentive Plan (Stock Options)
• 25 days holiday (plus bank holidays)
• Private healthcare covered by Bupa
• Dental Plan covered by Unum
• Life Assurance
• Income Protection
• Royal London Workplace pension scheme – 5% employer contribution
• Pax8 Cycle to Work Support Scheme Available
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Health & Wellbeing coaching support
• Fun and frequent company and team socials

Our Hybrid Office Experience

At Pax8, our offices are built with our people in mind and they reflect how we work best They are all open, welcoming spaces that fuel collaboration, encourage creativity, and make it easy to connect, contribute, and have a little fun along the way.

Pax8 Denver Office Environment

• Amazing location at the heart of Denver Tech Center
• Views directly into Fiddlers Green Amphitheatre with the occasional sound check concert mid-day
• Breath taking Colorado Mountain view from over half of the office.
• Spacious sit to stand desks, state of the art 34-inch curved screens, and cell phone chargers
• Cafe Eight Barista bar for fuelling bodies and ideas
• 3 State-of-the-art Top Brewer Coffee Machines
• Mini Market with a curated selection of grab-and-go snacks, a soda fridge,