Desktop Support Specialist

Job Description

Fairfield County Hedge Fund is seeking an IT analyst to join the firm’s tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support.

Responsibilities

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• Install, maintain, and troubleshoot workstations, including performing software upgrades
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• Provide support for market data and trade execution platforms
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• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
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• Participate in team meetings and collaborate effectively with colleagues
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• Provide off-hours support as part of a rotating schedule with other team members
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Requirements

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• 2+ years of experience providing technical support for workstations; candidates with a broad range of experience levels are encouraged to apply
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• BA/BS in Computer Science or related field
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• Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
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• Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
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• Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
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• Excellent interpersonal and communication skills (verbal and written)
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• Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once
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• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
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• Printer and/or print vendor management is desired
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• Mobile Device Management (iOS/Android) is desired
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