IT Support Specialist II

Job Summary An IT Support Specialist provides technical assistance and support to users, troubleshooting hardware and software issues, installing and configuring equipment, and ensuring smooth IT operations. Responsibilities also include supporting meeting spaces and networking infrastructure. Key Tasks & Responsibilities (Essential Functions) Troubleshooting and Problem Solving: Diagnose and resolve hardware and software issues. Identify the root cause of technical problems and implement solutions. Document issues and resolutions for future reference. Hardware and Software Management: Install, configure, and maintain computer hardware and software. Set up user accounts, permissions, and passwords. Manage and update software and operating systems. User Support: Provide technical support to end-users via phone, email, or in-person. Answer user inquiries and address technical issues promptly. Train users on new technologies and software. Network Support: Troubleshoot network connectivity issues. Monitor network performance and identify potential problems. Assist with network infrastructure maintenance. Security: Ensure the security of computer systems and networks. Install and maintain security software and hardware. Assist with security audits and assessments. Support AV (Meeting Spaces): Prepare and support meeting spaces. Test and confirm functionality of the meeting spaces prior to meetings. Troubleshoot and implement fixes for hardware and Q‑SYST in meeting spaces. Support AV & MTR systems in a contemporary workplace. Support Networking Infrastructure: Basic network support for users. Assist networking team with adding or changing network elements. Troubleshoot and implement fixes with support of the networking team. Skills and Minimum Experience Required 1+ Year of providing AV Support in a fast‑paced corporate executive environment, highly preferred. 1+ Year experience supporting Networking preferred. Technical Skills: Strong knowledge of computer hardware and software. Familiarity with operating systems (Windows, macOS, Linux). Experience with networking protocols and technologies. Knowledge of security principles and best practices. Soft Skills: Excellent communication skills (written and verbal). Strong problem‑solving and analytical skills. Ability to work independently and as part of a team. Customer service orientation. Preferred Skills and Experience Associate’s or Bachelor’s degree in computer science or related field is preferred. Certifications: CompTIA A+ Preferred. Other relevant certifications (CompTIA Network+, Microsoft Certifications, etc.) preferred. Salary & Benefits The range for this position is $48,000 to $86,000 annually. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on role. Equal Opportunity Employment We value diversity and are an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. Accommodation for Applicants with Disabilities As an equal‑opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need accommodation, you may contact us at View phone number on click.appcast.io, select option 4. Please clearly indicate what type of accommodation you are requesting and for which requisition. #J-18808-Ljbffr Acuity Brands