Residential Manager

Mental Health Residential Manager


Under the direct supervision of the Mental Health Assistant Director, the Residential Manager will oversee and maintain successful operation of a (9- 10 bed) co-ed Community residence serving Individuals with severe mental illness. The Residential Manager is expected to carry out responsibilities with the utmost professionalism, forward-thinking, and a positive role-model.


Duties would include but are not limited to:

• Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner

• Availle on-call 24/7 for emergent needs, triage and support; Flexible schedule with availability to deploy to the site, as needed.

• Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.

• Maintain COVID protocols as directed. Oversees and implements agency medication protocols; Regularly monitors Individual's awareness and adherence to their prescribed medication regimen; Works collaboratively with the Medication Specialist to ensure OMH Medication protocols are followed by staff.
• Conducts MANDATORY staff meetings at least once per month- preparing a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet;
• Attends monthly Managers' meeting- showing up timely and prepared to present on Program updates Develop specific Individual Service Plans, conducts review every 90 days as required- and invites all parties the Individual deems necessary to partake in their recovery plan; Maintains active target dates on the service plan necessary for service delivery
• Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.
• Participates in bi-annual Utilization Management Reviews, and ensures completion of Recovery self-assessments
• Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.
• Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.

• Utilize Precision Care for all documentation; Run monthly reports on progress notes; Identify areas of concern and appropriately address with assigned team members

• Effectively oversees all billing critical documentation including: service delivery, semi-annual

• Authorization forms, and quarterly team meetings.
• Manage staff schedules, required trainings and staff onboarding process.
• Participate in interview process, documenting an applicant tracking form and forwarding to HR within 24 hours; assist in actively recruiting for new team members- as necessary.

• Approve timesheets via PayCom every Sunday for all assigned employees; Reviews/approves own timecard

• Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report.

• Confidently represent agency to other service providers and community groups.

• Oversees the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals. Review the weekly Menu, making any needed changes, and sign-off prior to the start of each week.

• Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc.

• Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial); conduct routine audits of PC- ensuring face sheet is current with diagnosis' changes within 24 hours of update

• Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff as appropriate

• Commitment to professional development; evaluate staff on an ongoing basis- 90 days/annual/as deemed appropriate.

• Ability to exercise sound judgement always

• Ability to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)

• Effectively manage time, organize workspace, demonstrate proactive planning/prioritize to accomplish responsibilities

• Ensuring organization of monthly recreation activities to promote independence, wellness and community integration

• Establish and maintain professional, interpersonal relationships; Develop constructive and cooperative working relationships.

• Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation Provide training, direction, and supervision to full time, part time, or on-call Residential Counselors assigned to the program as well as the Assistant Manager; Maintain meticulous records to track attendance, compliance and outcomes; Maintains own training compliance
• Coordinates all services for Individuals- including linkages to day treatment, therapy, medical, psychiatric, financial, etc. considering the Individuals' choice
• Thoroughly prepares for OMH/OMIG/Internal Management Audits; Conducts regular self-auditsab

Minimum Qualifications


A H.S Diploma with at least FIVE (5) years' experience working with the Mental Health population; At least one year experience working within a OMH funded residential setting; A minimum of two years' supervisory experience; Graduate from an accredited college or university with a degree in the field of human services preferred.