Operations Manager

Directs and coordinates daily activities of the facility and warehouse to ensure that the quality and accuracy of shipping and receiving of products and the provision of services meet and exceed the expectations of our customers. Reads, understands, and ensures that appropriate policies, procedures and SOPs are being adhered to by all Team Members and managers. Assists in the development and implementation of company policies, procedures, goals, and objectives, conferring with Company and customer officials, as necessary. Manages, mentors, and motivates supervisory personnel to handle Team Member’s concerns, complaints, and developmental needs. Collaborates with leadership, engineers, quality representatives, and Core leaders to ensure services meet and exceed their expectations. Manages team engagement & services among customers. Oversees supervision of facility and warehouse Team Members. Coaches, trains, and develops hourly Team Members and front-line managers. Monitors and audits operations to ensure that they efficiently and effectively provide needed services. Audits the shift supervisors' daily LSW (Leader Standard Work). Review daily production schedules for the departments in the warehouse and production area. Initiates, innovates, and drives continuous improvement in the facility and warehouse operational systems, processes, and policies. Directs and coordinates quality control and damage reduction. Determines and implements staffing levels to achieve customer success. Conducts performance evaluations. Conducts disciplinary follow-up as required. Anticipates and determines causes of delays in shift operations and takes appropriate actions. Reports promptly to department managers and production planning department delays occur; estimates the time of delay and when operations will be resumed. Facilitates mill shut-downs and sets up labor plans. Captures and submits monthly special project hours. Participates in quarterly housekeeping and MIP (Major Impact Prevention) inspections. Interviews and recruits applicants for promotable positions within the operation. Coordinates waste stream processes, projects, and contingency plans. Fills in, in the event of an absence of a shift supervisor or GM. Drives a forklift. Participates in staffing and payroll administrative functions. Participates in department TSA (Transport Safety Assessment) and makes recommendations for process improvement. Handles customer complaints, settling disputes, and resolving grievances and conflicts. Champions Holman’s core business values. Reliable attendance at scheduled shifts. Performs all duties in conformance with appropriate safety and security standards. Performs all other duties as assigned or needed by the General Manager of the customer. SKILLS & ABILITIES Experience: Five (5) years of previous work experience in a high volume, fast-paced warehouse and production environment. Knowledge of Six Sigma, Lean Manufacturing, and Green Belt. Computer Skills: Strong computer skills in MS Office (Excel, Access, and Word). Ability to master internal computer systems that include SAP Certificates & Licenses : Forklift Certification preferred. Must be able to complete Holman’s forklift certification program. POSITION QUALIFICATIONS Competency Statement(s) Attendance - Ability to work the required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business. Ability to flex schedule to interact with all shifts or coverage as needed (am and pm shifts) Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instructions. Ability to select and use appropriate communication methods. Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type. Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, and management. Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others. Empathetic – Ability to appreciate and be sensitive to the feelings of others. Coaching and Development – Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas. Language Ability to read, analyze, and interpret general business documents, professional journals, technical procedures, financial reports, and legal documents, Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, customers, and Team Members. Ability to write routine reports and correspondence. Accuracy - Ability to perform work accurately and thoroughly. Detail Oriented - Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously. Analytical Skills – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extreme variety of technical instructions in mathematical or diagram form and deal with severe abstract and concrete variables. Research Skills - Ability to design and conduct a systematic, objective, and critical investigation. Accountability - Ability to accept responsibility and account for his/her actions. Reliability – Ability to be dependable and trustworthy. Responsibility – Ability to be held accountable or answerable for one’s conduct. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. Business Acumen – Ability to grasp and understand business concepts and issues. Decision Making – Ability to make critical decisions while following company procedures. Strategic Planning – Ability to develop a vision for the future and create a culture in which long-range goals can be achieved. #J-18808-Ljbffr