Field Operations Manager

Whizz Operations LeaderPay: Up to $100,000 per year, depending on experienceFull-time | In personWhizz is an e-bike subscription company helping delivery workers across the US access reliable, affordable transportation.About the RoleWe're looking for a hands-on operations leader to manage store managers and our remote customer support team. You'll ensure locations run smoothly, stay clean and well-maintained, and deliver consistent customer service.This role requires regular store visits, strong people management, and ownership of store performance and operational standards.Responsibilities:- Lead store managers and the remote customer support team, setting expectations, coaching employees, and holding teams accountable.- Oversee daily store operations, including staffing, opening and closing, customer flow, and compliance with company procedures.- Inspect locations regularly and resolve issues with cleanliness, organization, maintenance, and equipment.- Ensure store and remote support teams work together effectively on subscriptions, returns, payments, and customer escalations.- Track store performance, customer wait times, and service quality; address gaps and follow through on improvements.- Coordinate with service, inventory, logistics, and IT teams to keep stores ready and resolve operational issues.- Support hiring and training, and ensure new processes are consistently adopted across locations.