Technical Communicator

Job Description

Job Description

Butler Machinery is seeking a Technical Communicator to serve as a key resource for our Service, Parts, Sales, and Warranty teams. In this role, you'll help solve complex equipment issues, collaborate with manufacturers, and ensure our technicians have the information they need to keep customers up and running.

The ideal candidate is mechanically inclined, enjoys working with others, communicates effectively, and has a strong understanding of agricultural equipment and systems. Whether you're an experienced technician looking for a new challenge or someone who enjoys troubleshooting and sharing technical knowledge, we'd love to hear from you.

This position must be based out of the Corporate office based in Fargo, ND.

Key Responsibilities

• Provide technical guidance and troubleshooting support to Service team members via phone and email, and TC Ticketing systems.
• Monitor equipment issues to identify recurring failures and trends, partner with suppliers to investigate root causes and drive corrective action.
• Collaborate with the Warranty department to maximize supplier warranty and goodwill recovery opportunities.
• Create and publish technical knowledge articles (TC Notes), including written procedures, troubleshooting guidance, and supporting images.
• Work closely with both Butler Machinery and supplier Technical Training teams to identify training needs and improve technical training processes.
• Review supplier product support programs for accuracy and practicality, helping minimize implementation costs while effectively communicating program details to dealership teams.
• Identify and communicate missing, inaccurate, or incomplete parts and service information to equipment manufacturers for correction.
• Support and promote the vision, mission, and values of Butler Machinery.
• Perform other duties as assigned.

Qualifications
Preferred Experience

• Associate degree in a related field or an equivalent combination of education, training, and experience.
• Experience with machine operation, maintenance, repair, and diagnostics.
• Knowledge of agricultural equipment and its systems.

Technical Knowledge & Skills

• Understanding of electrical, hydraulic, engine, and powertrain systems.
• Ability to diagnose equipment issues and interpret technical information.
• Experience using supplier diagnostic tools and service documentation.
• Basic electrical and hydraulic system design knowledge.
• Proficiency with Microsoft Office applications.
• Strong technical writing skills.

Professional Skills

• Strong verbal and written communication abilities.
• Effective problem-solving and sound decision-making skills.
• Ability to manage multiple priorities and maintain strong time management.
• Collaborative mindset with the ability to focus on organizational success rather than individual or departmental interests.
• Ability to maintain insurability under the Butler Machinery Driving Policy.
• Ability to travel and operate in varying weather conditions when required.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with an Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer-paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• SmartDollar – employer-paid financial planning program
• Legal Shield/ID Shield products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization
  

EOE/Vet/Disability

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