IT Analyst

We are looking for an IT Analyst to provide dependable technical support for users across an office and warehouse environment in Waukegan, Illinois. This Long-term Contract position is suited for someone who enjoys solving day-to-day technology issues, improving end-user productivity, and supporting a broad range of devices and systems. The role will focus on maintaining stable desktop operations, assisting with connectivity and device-related problems, and contributing to ongoing IT improvements in a collaborative setting.Responsibilities:• Resolve technical issues involving desktops, laptops, printers, mobile devices, and business applications to minimize user downtime.• Investigate connectivity concerns and perform initial network troubleshooting to restore reliable access to systems and services.• Set up, configure, and support workstations, software, and peripheral equipment for employees in office and warehouse locations.• Guide end users on technology tools, standard procedures, and best practices to improve effective system usage.• Administer user access by creating, updating, and maintaining accounts, permissions, and security settings.• Complete scheduled maintenance activities such as system updates, backups, patching, and routine health checks.• Track system behavior and identify recurring issues or risks before they affect business operations.• Support IT initiatives by assisting with deployments, upgrades, and migration-related technical tasks when needed.• Partner with internal technology teams to coordinate support efforts and maintain consistent service delivery.• Document resolutions, support procedures, and common fixes while keeping knowledge base content accurate and current.