Customer Service Support Associate - Bob Squad

Job Overview Join Bob’s Discount Furniture as a Customer Service Support Associate – Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Key Skills for Success Guest communication and empathy Omnichannel customer support (in‑store, phone, digital) Order entry and accuracy using support systems Cash handling and payment processing Multitasking and follow‑through Problem‑solving and root cause analysis Positive mindset and professionalism Technology adaptability and system usage Core Competencies & Expertise Guest communication and empathy Omnichannel customer support (in‑store, phone, digital) Order entry and accuracy using support systems Cash handling and payment processing Multitasking and follow‑through Problem‑solving and root cause analysis Positive mindset and professionalism Technology adaptability and system usage Preferred Competencies & Skills Experience in retail, call centers, or customer service Sales or CRM system familiarity Experience supporting store operations or fulfillment Benefits & Perks National Medical, Dental, and Vision Insurance Paid Vacation, Sick Days, Holidays, and your Birthday 401(k) Profit Sharing Plan with a generous company match Pet Insurance and employer‑paid Life Insurance Legal & Financial Planning assistance and wellness resources Tuition Reimbursement and employee scholarships Ongoing training and career development through Workday Learning Employee Discount on Day 1, plus merchant partner savings Minimum Qualifications Must be at least 18 years old to be considered for employment Ability to work flexible retail hours Strong verbal communication, judgment, and customer service skills Basic computer proficiency and willingness to learn new technologies Physical Demands: Ability to stand and walk on showroom floor, sit and perform computer‑based work at a desk, speak clearly on phone and use standard office equipment Expected Base Pay Pay Starting at $17.29 per hour Equal Employment Opportunity Statement It is the policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. #J-18808-Ljbffr Bob's Discount Furniture