Senior Site Reliability Engineer

Site Reliability Engineer

At CloudFactory, we are a mission-driven team passionate about unlocking the potential of AI to transform the world. By combining advanced technology with a global network of talented people, we make unusable data usable, driving real-world impact at scale.

More than just a workplace, we're a global community founded on strong relationships and the belief that meaningful work transforms lives. Our commitment to earning, learning, and serving fuels everything we do as we strive to connect one million people to meaningful work and build leaders worth following.

At CloudFactory, we believe in building a workplace where everyone feels empowered, valued, and inspired to bring their authentic selves to work. We are:

• Mission-Driven: We focus on creating economic and social impact.
• People-Centric: We care deeply about our team's growth, well-being, and sense of belonging.
• Innovative: We embrace change and find better ways to do things together.
• Globally Connected: We foster collaboration between diverse cultures and perspectives.

If you're passionate about innovation, collaboration, and making a real impact, we'd love to have you on board!

As a Site Reliability Engineer, you will play a key role in keeping all production systems running smoothly. You will work closely with other engineers and operators to fuse engineering principles, operational knowledge, security, and automation to work towards platform/service production excellence from an angle of infrastructure, reliability, and security. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

• Design, build, and maintain core infrastructure for developer focus, platform resilience, and scalability.
• Establish & maintain IaC best practices and templates.
• Troubleshoot, rollback, and restore services, creating necessary dashboards for high availability.
• Create and enhance run books for on-call issue resolution.
• Deploy, support, and monitor new and existing services, platforms, and application stacks.
• Manage environment capacity and performance.
• Define availability/SLA for Platform products, ensuring necessary processes, tools, and people are in place.
• Create and maintain production readiness standards (performance, availability, security, compliance) for all services/APIs, ensuring adherence before go-live.
• Create, maintain, and enhance monitoring, alerting, and debugging tools.
• Collaborate with engineering on performance improvements identified via tracking metrics (latency, CPU, etc.).