Bilingual Customer Service Representative

Location 1591 E Prathersville Rd, Columbia, MO, 65202, United States Base Pay $22.00 / Hour Employee Type FT Non-Exempt Company Profile Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. We currently operate 250+ stores throughout Missouri, Kansas, Illinois, Iowa, Oklahoma, Nebraska, Wisconsin, Texas, Arkansas, Tennessee, Colorado, Minnesota, and Mississippi with plans of expanding to several other markets. With this type of growth, there is boundless opportunities for career-minded talent who strives to provide exceptional service and excellent car wash quality for all our customers. Responsibilities Provide professional customer service, and satisfactorily answer customers questions and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Perform callbacks requested by customers and members regarding concerns, services, and policies Use all available resources to best assist customers and members Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the company's customer service policies Assist customers with the goal of retaining memberships Qualifications and Benefits High school diploma or GED preferred Ability to take initiative, multitask and problem solve Having a sense of urgency while maintaining a friendly & courteous attitude Ability to communicate effectively, both orally and in writing Career advancement opportunities – A job that grows with you, we promote our great team members On-site & continual training and development Competitive compensation Paid Time Off beginning from the day you start Comprehensive benefits package including medical, dental and vision, and pet insurance Plan for your future with 401K contribution options New onsite gym and locker rooms Club Car Wash is an equal opportunity employer. All positions are contingent on passing a pre-employment drug screening and background check. #J-18808-Ljbffr Kids for the Future