Program Coordinator

Job DescriptionJob DescriptionLong Term Temporary, Possible Temp to Hire, Assistant Program Specialist opportunity. The ideal candidate will have experience in student affairs.Responsibilities:Provide administrative support for the Homecare Training and Continuing Education programThe candidate will be spending an extensive amount of time on the phone registering and enrolling students, as well as providing additional administrative support to the Organization and students (sending confirmation letters to students and student rosters to teachers, coordinating registration materials, evaluations etc.).Process applications, notifying students of their selection, collecting and tracking required documents, keeping a record of student’s progress and providing member service for student’s in person, on the phone, or via emailProvide customer service and answer a high volume of calls to enroll and register students, answer program related questions, assist with recruitment and marketing, and understanding all facets of program offeringsCompose and send confirmation letters to students, student rosters to teachers, coordinate registration materials, and evaluations to ensure the smooth operation of the training initiativesObtain missing documents and manage paperwork flow and communicate course outcomes to mandatory partnersProvide support for successful program implementation and functioningQualifications:High School Diploma or GED Required; some college or degree highly preferredCall Center environment experienceMinimum three (3) years administrative experience required, preferably in training, finance, adult education or tuition assistance environmentBilingual Spanish is a MUSTMust have advanced knowledge of Microsoft Office SuiteStrong administrative skills with excellent attention to detail; ability to facilitate multiple activitiesStrong verbal and written communication skills; ability to work both independently and as a team playerEXCELLENT customer service skills and ability to maintain a pleasant attitude and provide excellent serviceExcellent organizational skills with ability to work under deadline pressureAbility to work flexible hours including evenings and weekends as needed