Claims Process Analyst

Optimizing and modernizing claims processes, the full-time remote Claims Process Analyst will analyze workflows, identify bottlenecks, and implement solutions to enhance efficiency and accuracy in claims operations. Key responsibilities Evaluate claims business processes to identify opportunities for improvement in efficiency and customer satisfaction Conduct root cause analyses to uncover operational gaps and drive process enhancements Collaborate with stakeholders to design improved end-to-end claims processes and document requirements for system enhancements Required qualifications Bachelor's degree or equivalent preferred Experience with Homeowners and Catastrophe (CAT) claims, particularly understanding end-to-end workflows Proven experience in process management or business process improvement Advanced knowledge of process improvement methodologies such as Lean or Six Sigma Experience with the Duck Creek Claims platform or similar systems preferred