Queenstown Harbor Golf Resort | General Manager

Job Description

Job Description

Queenstown Harbor Golf Resort |A VIVÂMEE Property

Queenstown Habor Golf Resort is seeking an experienced, dynamic Resort General Manager to lead one of the region’s most unique hospitality destinations. This executive-level role is responsible for driving exceptional guest experiences, operational excellence, and financial performance across all areas of the resort.

As the leader of the senior leadership team, the GM will oversee all aspects of the property—including golf, catering, weddings, restaurant operations, guest accommodations, events, and resort programming —while serving as the face of the resort to guests, team members, and the community.

This role requires a passionate leader who embodies servant leadership and thrives in a culture rooted in Joy, Humility, and Ministry .

What You’ll Do

Lead & Inspire

• Champion and model VIVÂMEE values: Joy, Humility, and Ministry
• Build, coach, and develop a high-performing leadership team
• Foster a positive, engaged, and service-driven culture

Drive Operations Excellence

• Oversee all resort operations including:
  • Rooms, Housekeeping, Front Desk
  • Golf Operations
  • Food & Beverage, Restaurant, Banquets
  • Weddings, Catering, and Events
  • Sales & Marketing
  • Maintenance, IT, Security
• Ensure consistent delivery of exceptional guest service and product quality
• Develop, implement, and improve SOPs across departments

Own Financial Performance

• Manage budgets, forecasting, and P&L performance
• Control labor, inventory, and operational costs
• Implement revenue-driving strategies, pricing, and packages
• Identify creative opportunities to grow revenue across all business lines

Enhance Guest Experience

• Serve as the face of Queenstown Harbor Golf Resort
• Build strong relationships with guests, clients, VIPs, and community partners
• Elevate the guest journey across weddings, retreats, and resort experiences

Build & Manage Talent

• Lead recruitment, hiring, onboarding, and training efforts
• Support team member growth, performance management, and retention
• Create a workplace culture that attracts and retains top hospitality talent

Ensure Compliance & Quality

• Maintain compliance with all safety, labor, and licensing regulations
• Oversee facilities, maintenance, and overall property condition
• Ensure operational consistency and brand standards are met

What You Bring

• 10+ years of progressive leadership experience in hospitality or resort management
• Strong financial, operational, and business acumen
• Proven ability to lead large, cross-functional teams
• Exceptional communication and relationship-building skills
• Passion for delivering elevated guest experiences
• Highly organized, detail-oriented, and results-driven
• Experience operating a Golf Resort

About Queenstown Harbor Golf Resort

Queenstown Harbor Golf & Resort offers a unique opportunity to work in a beautiful waterfront golf destination known for exceptional guest experiences. Join a team committed to service excellence, collaboration, and purpose-driven hospitality rooted in the Vivamee virtues of Joy, Humility, and Ministry.

Our Culture: The VIVÂMEE Way

We live by three core virtues:

• Joy – We love what we do and support one another as a team
• Humility – We respect every individual and lead with openness
• Ministry – We serve with purpose, creating meaningful experiences for our guests

Why Join Us?

• Lead a landmark destination property with a rich history
• Shape the future of a growing, experience-driven resort
• Be part of a values-driven organization focused on people and purpose
• Opportunity for growth within the broader VIVÂMEE portfolio

Queenstown Harbor Golf Resort is an Equal Opportunity Employer. We are committed to providing reasonable accommodations in accordance with applicable laws.