ASSISTANT STORE MANAGER

Assistant Store Manager

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

The Assistant Store Manager must be kind and possess a high degree of energy, drive, initiative, and be highly focused on people. The Assistant Store Manager is responsible for assisting with all staffing, sales, and operations in a Scooter's Coffee drive thru kiosk. This role assists in hiring, training, mentoring, leading, and developing a friendly, customer-focused, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Assistant Store Manager must exemplify the Scooter's Coffee core values of integrity, love, humility, and courage!

Essential Duties & Responsibilities:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooter's "Amazing" customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability
• Assist Store Manager with administrative duties as requested

Qualifications:

• Passion for people and Scooter's Coffee products
• Knowledge of brand recipes and techniques
• Energetic, positive, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Ability to anticipate and professionally respond to customer needs and complaints
• Must be an organized, detail-oriented person
• Must have a positive and professional demeanor and the ability to convey a positive "team spirit" amongst the staff
• Prior leadership experience preferred, but no prior Scooter's Management or Barista experience necessary
• Strong problem-solving skills and attention to detail
• Must be willing to obtain the Manager Food Safety Certificate
• Ability to follow the dress code and handbook

Disclaimer The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job