Loan Servicing Specialist

Loan Servicing SpecialistThe Loan Servicing Specialist supports consumer, mortgage, and commercial lending functions in a variety of ways. The primary responsibility of this position is to perform a myriad of tasks involved with servicing Freddie Mac Loans. The Loan Servicing Specialist also balances G/L accounts, performs research and maintenance on loan accounts, and supports lending staff with related loan account problem resolution. This position also fields inquiries from customers and provides exceptional customer service in responding to inquiries that help enhance customer relationships. The Loan Servicing Specialist is expected to leverage technology to its fullest extent and be constantly looking for ways to increase departmental efficiency.Primary Responsibilities:Receiving funding, activating the loan on the system, and making associated G/L entries on new loansPerforming ongoing loan maintenanceHandling of incoming correspondence and miscellaneous FHLMC problem resolutionBalancing of customer payments remitted monthlyReporting on delinquenciesUploading of daily mortgage transaction informationBooking consumer loansTracking car loan titles in AbrigoScanning in documents for electronic storageReviewing recently booked consumer, residential and commercial loans for accuracyProvides general loan operational support by:Balancing loan related G/L accounts dailyPerforming loan account maintenance and researchProcessing sold participation payments and relaying payment info to participantsEditing recently booked consumer and residential loansReviewing daily reports to ensure accuracy of previous day's workPreparing corrections for the loan non-post sheetProviding daily interest ratesAssist processing SBA paymentsProcessing renewals, extensions, and modifications on all types of loansApplying loan payments, processing loan payoffs and establishing auto-paymentsDisbursing monthly bulk Private Mortgage Insurance payoutsReviewing customer loan statements prior to mailingAssisting with real estate tax and hazard insurance escrow disbursements for all types of real estate secured loansMaking credit bureau corrections in the E-Oscar systemManages regulatory compliance by:Keeping abreast of changing federal, state, and secondary market lending requirementsAttending training of secondary market servicing standardsWorking closely with Compliance as related issues ariseKeeping informed of Bank policies / procedures, ensuring customer information security is a top priority.Secondary Responsibilities:Assists with special audits as requestedAttends meetings as requestedOther duties as assignedSkills:Accurate Data EntryProactive in finding answers to questions and solutions to problemsKnowledgeable of regulations and bank lending policies / terminology· Good interpersonal skillsAbility to work in a fast-paced environment with deadlines and priorities changing dailyEffective organizational and time management abilitiesPays attention to detailProficient computer software skillsEEOC/ADA StatementThe incumbent must be able to accommodate detailed work, problem solving, customer contact, math, language, verbal and written communications, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.Bank of Sun Prairie is committed to the full inclusion of all qualified individuals. As part of this commitment, Bank of Sun Prairie, will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Colleagues and/or candidates should contact Human Resources with any questions or concerns.Working ConditionsThis position is located in an office environment with artificial lighting and controlled heating/air conditioning. The position includes prolonged periods of working on a computer and repeating motions that may include the wrists, hands, and/or fingers. The incumbent needs to occasionally move about inside the office to access file cabinets, office machinery, etc.