Dispatcher

Job Summary Under routine supervision, this position is responsible for dispatching and resolving problems for our company drivers, contracted drivers, and/or carriers. This position requires exceptional proactive communication skills with internal and external customers, including promptly resolving issues with pickup and delivery, monitoring check call completion, activity documentation, and promoting a professional workplace attitude in a fast‑paced environment. Key Responsibilities Monitor loads assigned to drivers, resolve any issues affecting pickup or delivery schedules, and proactively communicate to affected customers (such as truck mechanical problems, traffic or weather delays, or customer‑initiated shipment changes). Maintain documentation of driver detention time to ensure accurate, on‑time pay. Maintain the company safety culture with daily safety messages and monthly driver briefings, and help enforce company policies to ensure compliance with DOT and company requirements. Support other team members as needed. Communicate in a professional, timely, and effective manner with internal and external drivers via phone calls and system messages; build and maintain a positive attitude to strengthen driver engagement and minimize turnover while improving driver satisfaction and productivity. Manage company equipment to improve operational efficiency and profitability by coordinating with fleet maintenance teams and drivers to ensure vehicle readiness. Minimum Qualifications High School Diploma/GED with up to 1 year of transportation, customer service, or other relevant experience. Demonstration of the following skills and abilities through education, certifications, military, or other experiences: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums. Ability to meet or exceed driver needs to provide excellent service. Ability to work with a variety of individuals and groups in a constructive and collaborative manner. Ability to adapt to a dynamic work environment, shifting priorities, and directives. Preferred Qualifications 1‑2 years of transportation, customer service, or other relevant experience. Salary The expected starting pay range for this position is between $18.20 and $22.75 per hour. Employment Details This position is not eligible for employment‑based sponsorship. Compensation & Benefits Factors that may affect starting pay within this range include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for an annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans, as applicable and in effect from time to time. The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements and as may be in effect from time to time: medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short‑term and long‑term disability coverage, paid time off commensurate with tenure (including vacation and sick time), two weeks of paid parental leave, and six paid holidays annually. Education GED (Required), High School (Required) Work Experience Customer Service/Account Manager, Transportation/Logistics Job Opening ID 00617897 Dispatcher (Open) Equal Employment Opportunity J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. #J-18808-Ljbffr