Member Engagement Specialist- Phoenix Cotton Center (Onsite)

Member Engagement Specialist

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.

Our team includes people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people's lives. If you share this vision and desire to do something different, we look forward to talking to you.

You Will:

• Develop and maintain strong relationships with members that build trust and loyalty
• Understand member needs and preferences to tailor engagement strategies
• Provide support and guidance to help members navigate the healthcare system
• Maintain accurate records of member interactions and engagement activities
• Update member information in the Electronic Medical Record
• Analyze data to identify trends and opportunities for improving member engagement
• Work closely with healthcare providers and administrative staff to coordinate members' outreach efforts
• Participate in team meetings to discuss strategies for enhancing member engagement
• Collaborate with marketing and communications teams to develop outreach materials
• Collect and analyze member feedback to identify areas for improvement
• Implement strategies to enhance member satisfaction and retention
• Participate in quality improvement initiatives to optimize engagement processes
• Initiate contact with members via phone calls, emails, and other communication channels
• Address member inquiries, provide care options and information about available healthcare services
• Collaborate with clinical team members to facilitate a seamless healthcare approach
• Working hours can include morning, night or weekend hours
• Work at the Prosano Care Center is 100% on site
• Perform all other duties as assigned

You Have:

• Excellent interpersonal skills to include the ability to build and maintain strong customer service relationships
• Experience in clinical roles, clinical engagement and/or healthcare navigation.
• Demonstrated ability to appropriately and quickly respond to current and future member inquiries and needs.
• Ability to be creative to develop innovative solutions for enhancing member satisfaction
• Demonstrated ability to be detail oriented and must provide accurate record keeping and follow up
• Ability to analyze data and identify trends to improve member engagement strategies
• Ability to work independently, to consistently meet deadlines and performance targets, as well as collaborate with a team.
• Demonstrated proficiency with Microsoft Office products including Excel and Word. Familiarity with healthcare management software and data entry (electronic medical records experience)
• Excellent verbal and written communication skills are required to effectively engage with members. It is important to demonstrate the ability to convey information clearly and empathetically
• Exceptional organizational skills and are detail oriented with the proven ability to effectively manage multiple priorities
• The ability to always maintain confidentiality
• A High school diploma or GED
• Basic Life Saving (BLS) certification or obtain within 30 days of hire
• An active Arizona fingerprint clearance card
• Reliable transportation

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Prosano Health Solutions. If interested in this position, please apply.