Scheduler

Patient Appointment Scheduler

Responsible for the prompt, courteous and accurate scheduling of patient appointments. Required skills/qualifications/training/experience include: minimum 2 years of medical experience, preferably in a hospital-based imaging department; excellent command of verbal and written English; excellent communication, customer service and organization skills in interacting with various members of the healthcare team and/or patients; detail oriented with the ability to work independently and prioritize as needed; ability to problem solve and address scheduling related issues; proficiency in technology, including computer, scanner, phone, fax and copy machines. Preferred skills/qualifications/training/experience include familiarity with medical terminology, preferably imaging related; familiarity with Meditech; prior experience with Cerner a plus. Educational requirements include a high school diploma. License/certification: N/A. Essential job functions include monitoring fax work queue for incoming requests from non-Sturdy providers and scheduling examinations with provider's office/patients; working with imaging technologists to ensure appropriate scheduling of exams/procedures; coordinating multiple exam requests to ensure exams are performed in a timely fashion; displaying ability to multi-task and follow-up on work in progress; responsible for general and secondary tasks as needed or assigned; utilizing the EMR and working from a scheduling request pool, processing requests to book patients for their imaging/EEG studies; notifying referring provider of any issues/questions that may arise in the booking process and working to resolve any issues; confirming that appropriate insurance preauthorization have been obtained and documenting detailed information; contacting patients via telephone to inform them of their scheduled appointment date(s) and time(s); relaying any appropriate exam requirements and/or preps; notifying referring provider's office via pool of patient's appointment information; answering incoming calls and assisting patients and referring provider offices in booking examinations. Age specific criteria include ability to effectively communicate to all age levels served within the scope of the position/assigned areas. Ability to meet job performance expectations: must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.