Product Analyst

The Product Analyst will support stakeholders and products in our Open Banking Division. Main Job Tasks and Responsibilities: Support client facing product team communications. Manage externaldocsite updates & ensure content accuracy over time. Coordinate with Evolve marketing team on release notes + announcements. Draft & publish root cause analysis statements. Manage product status board notifications in case of service issues. Support client issue MGMT + clients research requests. Review data extracts discrepancies and reported transaction anomalies. Query data tables &reviewdatareporting for themesanddiscrepancies. Addressinboundticket requests from internal teams & providetimelyfeedback. Coordinate between internal stakeholders to enable progress. Develop project timelines based on internal discussions. Trackprojectmilestone completionwithownershipmindset. Track and manage multiple efforts at once andidentifythemes across separate issues. Education and Experience: Bachelor's degree, ideally in finance, business, or computer science. 5 years relatedpaymentsexperienceaccepted in leu ofBachelor'sdegree. 2 years working in payments industry at bank, FinTech,ISOorequivalen.t 2 years of experience managing SaaS or financial products. Demonstrated history of working with technical and operational teams. Strong communicationskills and ability to distill complex concepts into problem statements. Prior experience with designing and troubleshooting data extracts,APIsand payment processing. Ability to query data tables andidentifypatternsand failure pointsacross the payment life cycle. Must be solutions oriented and advocate for positive client experience. Technical Skills: SQL, Power BI,Markdown. In Office Position Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Getevolved