Resident Relations Manager

Job Description

Job Description

TL;DR

You're a resident-first problem solver who keeps communication flowing and details in order. You'll lead inboxes and escalations, enforce leases with fairness, and deliver fast, clear resolutions that build trust and keep operations moving.

What You'll Do

• Own shared inbox & phones, hit response-time standards, and close the loop clearly.
• Enforce leases (notices/fees), read ledgers, post payments accurately, and explain balances.
• Coordinate with maintenance/accounting, prepare documentation for eviction filings, and represent T&H in court proceedings as needed.
• Manage keys/lockboxes.
• Keep clean, searchable documentation so any teammate can pick up the thread.
• Use our tools: Trainual, Rentvine, Aptly (CRM), Tenant Turner, RingCentral, Google Workspace.

What You Bring

• Strong customer service + admin skills; confident, clear communicator by phone and email.
• Skilled at turning frustrated residents into satisfied ones through patience, empathy, and clear communication.
• Comfortable learning and working across multiple software platforms.
• Comfortable with policies, basic accounting/ledgers, and juggling shifting priorities.
• A high level of accountability — someone who owns their work, follows through, and can be counted on to get things right.
• Ability to adapt easily as priorities and processes change.
• 1–2 years of experience in property management, customer service, or a related field preferred.
• HS diploma/GED required.
• Valid driver's license required (occasional travel for evictions).

Who You'll Work With

You'll be part of a supportive team led by the Director of Resident Relations, working closely with other Resident Relations Managers, Resident Coordinators, and colleagues across departments.

Our Culture

T&H Realty Services is built on five core values: Client Focused, Great Communicators, Integrity Driven, Always Educating and Advising, and Team Oriented. We're looking for someone who shares that mindset and brings a high level of accountability to their work.

Perks & Benefits

• Health, dental, and vision insurance
• PTO & holidays
• Simple IRA retirement plan
• Life & disability insurance
• Annual bonus plan
• Housing discount (some stipulations apply)

Job Type & Schedule

Full-time, hybrid, Monday–Friday, 8:30 AM – 5:00 PM

Location

T&H Realty Services, Inc.
760 E. 52nd Street
Indianapolis, IN 46205

How to Apply

Please respond with your resume and salary requirements.

T&H Realty Services, Inc. is an Equal Opportunity Employer. For more information, please visit