MSP Level 3 Technician

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Vision insurance Company Description TeamLogic IT is a trusted provider of comprehensive IT solutions, designed to safeguard digital assets, manage cybersecurity risks, and optimize operational performance. We specialize in delivering fully outsourced IT management, co-managed IT services, and project-based IT solutions with a commitment to best practices. By offering tailored strategies, our services are aimed at helping organizations achieve their business objectives. With industry-leading expertise, we empower businesses to enhance their IT infrastructure and drive sustainable growth. Role Description This is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving complex technical issues across network, server, and endpoint systems, managing IT infrastructure, and providing proactive system maintenance. This role will have a strong emphasis on network engineering principles, including the design, implementation, and optimization of critical network infrastructure. The role also involves leading project implementations, supporting core network and server systems, and ensuring the security and optimization of all IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions. Qualifications At least 3 years of experience in IT support or related technical roles, with demonstrated experience in network administration or engineering, and recent experience in an MSP or multi-client environment strongly preferred. Proficiency in network infrastructure, server administration, and virtualization technologies. Strong hands-on expertise in network engineering, including advanced routing, switching, and firewall management. Strong hands-on experience with: Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP Business firewalls (e.g., Meraki, Fortinet, SonicWall, Palo Alto or similar), VPNs (IPsec, SSL VPN), and advanced networking concepts (e.g., VLANs, routing protocols like OSPF/BGP, Spanning Tree, QoS, network segmentation, SD-WAN). Wireless networking solutions (e.g., Ubiquiti, Meraki, Cisco) and their security configurations. Network monitoring and diagnostic tools (e.g., Wireshark, SNMP, NetFlow analysis). Expertise in diagnosing and troubleshooting complex hardware, software, and especially network performance and connectivity issues in production environments. Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision, with a focus on network-related infrastructure changes and deployments. Fundamental understanding of cybersecurity (including network security best practices), system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus). Experience providing customer-facing technical support and working directly with end users and business decision-makers. Strong communication, problem-solving, documentation, and organizational skills. Information Technology certifications (e.g., CompTIA, Microsoft) are a plus but not required. Relevant networking certifications (e.g., Cisco CCNA/CCNP, Fortinet NSE 4, Palo Alto PCNSA) are highly valued. Authorized to work in the United States and able to pass any required background checks. Benefits Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance plans 401K Retirement savings plan with employer matching Flexible PTO policy and holiday schedule Professional development opportunities and reimbursement for certifications Flexible working hours and remote work options Supportive and collaborative work environment This is a remote position. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate. #J-18808-Ljbffr