Patient Care Coordinator

Cedar Recovery, LLC is an ASAM Level I outpatient treatment facility that employs an array of evidenced-based treatment modalities to provide an integrated model of care of medical, counseling, and therapeutic interventions to treat every patient’s individual needs and promote long-term sustainable recovery from substance use disorder. While Cedar Recovery provides care for all substance use disorders, it has a primary focus on treating opioid use disorder with medications such as Buprenorphine and/or Naltrexone (MAT).

The responsibilities for this position include the management of patient administrative functions, including, but not limited to the following:

• Greeting patients, assisting patients with check-in, answering phones, performing new patient intakes and scheduling new patient appointments
• Executing and overseeing coordination of care documents on behalf of patients
• Sending and tracking Prior Authorizations including maintaining tracking spreadsheet
• Maintaining proficient computer manageability for scheduling, changing, and canceling appointments
• Acts as support for the Office Coordinator and Medical Assistant
• Reports to the Office Coordinator

COMPETENCIES REQUIRED   Effective Knowledge  The ability to navigate and effectively use Microsoft Office, Google Drive, and our Electronic Medical Records system.

• Accountability and Self-Management  Accepts personal accountability for work responsibilities
• Works independently without day-to-day guidance from the supervisor
• The ability to manage multiple projects that meet the standards of Cedar Recovery.
• Teamwork and Leadership   The ability to collaborate and work with colleagues to achieve the Cedar Recovery mission of solving the opioid epidemic.
• Communication   Successfully communicate with employees at all levels of the organization on a regular basis – including via face to face, email and other technologies utilized by Cedar Recovery.
• Respectfully communicate with patients, teammates, vendors, suppliers, and pharmacy representatives.
• Foster open dialogue and actively listen to others in order to build and maintain effective and respectful working relationships throughout Cedar Recovery.
• Innovation & Problem Solving   Recommends, enhances, and/or implements quality improvement processes that have an impact on the mission of Cedar Recovery.
• Applies Creative thinking to develop new solutions.

Job Type: Full-time

Monday-Thursday (9 a.m. – 5 p.m.)

Friday (9 a.m. – 3 p.m.)

Salary: From $20.50-22.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401K

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 2 years (Preferred)