General Manager

Hotel Revival General Manager

Hotel Revival is a 107 key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

Compensation: $150,000.00 - $175,000.00 Annually

Job Overview: The Hotel General Manager (GM) directs and coordinates activities in the overall day-to-day operations of the hotel, including the direct supervision of all departments. The GM will be trusted to make key decisions to ensure the hotel is efficient and profitable while setting standards for employee performance and guest service. A successful General Manager will bring a strong sense of pride and ownership to the hotel and be proactive in their understanding of, and input on, the operational plans and budgets. This is an entrepreneurial role where one must have the skills to maximize the benefit of the resources available and build a strong culture of service and hospitality.

What You'll Do

Administrative

• Work closely with New Waterloo Operations to understand and develop the business plan; serve as a liaison between the hotel and New Waterloo Operations.
• Ensure the appropriate administration and controls involving operating and bank accounts
• Comply with New Waterloo purchasing and invoice procedures; ensure that all accounting standards are adhered to
• Initiate, implement, understand, and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll, and month-end analysis
• Design a strategy and set goals for growth
• Coordinate contract services relevant to the specific area of responsibility
• Develop a strong understanding of financial statements and actively manage financial goals and targets; maintain budgets and optimize expense structures.
• Manage expenditures from the Annual Operating Budget and Capital Reserve Budget
• Monitor and manage the guest billing and collection procedures, including delinquency, suspension, etc.
• Develop a continuous annual capital improvement plan for operations
• Serve as the liaison between your property and the New Waterloo VP of Operations
• Review payroll records for appropriate personnel
• Implement policies and procedures involving severe weather, safety, and fire
• Execute, evaluate, and improve policies and processes
• Ensure all current licenses are up-to-date

Communications

• Communicate and interact with all employees, guests, investors, and New Waterloo management team members with courtesy, dignity, and respect while maintaining a consistent professional demeanor
• Ensure follow-up to guest comments via telephone/email and provide follow-up documentation promptly
• Maintain contact with trade associates, professional organizations, and industry publications for the improvement of procedures and new technological advances
• Communicate New Waterloo policy and procedure changes to all staff members
• Organize and conduct staff meetings.

Personnel

• Provide leadership and management support to staff while overseeing day-to-day operations
• Oversee the recruitment and training of new team members; responsible for planning, documenting, implementing, and monitoring department training programs
• Responsible for interviewing, selecting, training, guiding, and managing personnel
• Ensure New Waterloo recruiting and onboarding procedures are adhered to
• Obtain and record proper documentation for all employees
• Ensure all employees are in appropriate uniform and attire for their scheduled shift
• Ensure progressive discipline policies and procedures are adhered to
• Maintain and monitor effective personnel relations in a supportive, confidential environment
• Conduct performance evaluations and set annual goals for personnel
• Create and support a cooperative and collaborative work environment where employees work productively and develop professionally
• Organize and conduct staff meetings

Operations

• Ensure that the hotel staff is delivering the level of service in accordance with the New Waterloo standard operating procedures
• Have a thorough understanding involving the maintenance of the property
• Maintain property exteriors and public spaces, and conduct daily inspections
• Oversee project completion for preventative maintenance, deep cleaning, and special projects
• Review project in detail to ensure deliverables and cost estimates are within budget and on time; work with the accounting department to manage the construction account, draws, and payments
• Manage expansion projects + associated budgets as needed
• Oversee the planning and pricing of all menu items
• Have a thorough understanding of services, amenities, and offerings
• Maintain accurate records and files of New Waterloo programs and ensure the successful execution of all property events
• Maintain current knowledge of all activities and events in the surrounding areas
• Oversee the entire guest experience, from pre-arrival through departure
• Promote and encourage guest name recognition at all times
• Review, understand, and follow up on guest needs
• Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds to meet guest expectations
• Coordinate the par level and stock of all inventory items
• Coordinate and direct the weekly work schedule of all personnel
• Oversee any onsite construction to monitor progress, and submit construction update reports to ownership and architects; direct construction workers, subcontractors, and general contractors
• Ensure safety equipment, fire extinguishers, first aid kits, etc., are inspected and in good working condition
• Ensure that all equipment within the area of responsibility is maintained in good working condition
• Keep abreast of safety and emergency procedures and OSHA requirements

Who You Are

• You have a Bachelor's degree from an accredited four-year college or university, or an equivalent combination of education and experience.
• You have 5+ years of experience in a hospitality or service industry leadership role.
• You have a proven track record of managing teams and executing business plans.
• You have an entrepreneurial spirit and CEO mindset.
• You can write routine reports and correspondence, and prepare accurate reports with sharp attention to detail.
• You are solutions-oriented and driven, and have the confidence to make fast-paced decisions.
• You have strong written and verbal communication skills, and can be an ambassador for your hotel.
• You believe that good hospitality is an experience, not just a transaction.
• You are a leader. You're dedicated to developing with your team and creating a holistic sense of mission.
• You believe in learning and personal growth; you show up as a contributor, not a spectator.
• You're excellent with time management and can function effectively in a dynamic environment.
• You have a strong work ethic and the ability to work autonomously and with confidence.
• Ability to work flexible hours in a high-volume environment.

Benefits: We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

About New Waterloo: New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of