Customer Service Representative

Responsive RecruiterOur tight-knit team in Lansdale is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.Customer Service Representative Perks and Benefits:Competitive CompensationFlexible SchedulingHard work, collaboration, humanity, fun, and laughterCareer path developmentMore than anything, we're looking for a highly collaborative and dependable Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.Customer Service Representative Daily Tasks:Serve as the primary internal representative of the organization.Convey to the customer our expertise in products, services, and capabilities.Serve as an external key educator to our community and customers.Communicate customer requirements to the support team in accordance with company policies and procedures.Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, or obtain details of complaints.Determine charges for services requested, or arrange for billing.Attract potential customers by answering product and service questions and suggesting information about other products and services.Customer Service Representative Role Qualifications:Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.Ability to effectively build relationships with customers and teammates.Strong written and verbal communication skills.Desire to continuously look for ways to help people.Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.Knowledge of PrintSmith a plus.AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Apply today!At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!We Invite Everyone To Apply*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.