Licensing Assistant

Job Description:


Licensing Contractor Position Summary

The primary purpose of this position is to provide comprehensive front office administrative support, ensuring efficient daily operations and exceptional customer service. Responsibilities include managing incoming calls transferred from the front desk, responding promptly to voicemail messages and email inquiries, and performing a variety of administrative and clerical tasks as needed. This position may provide cross-functional support to assist with workload demands, promote operational efficiency, and ensure continuity of services.

This position was established to address a transition-period surge in renewal- and portal-related call and email volume following the Board's implementation of a new licensing renewal portal. The position centralizes portal-related inquiries onto a single dedicated resource, freeing Front Desk, Executive Assistant, and Licensing staff to focus on core renewal processing and licensing operations work.

Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.

• HireRight must be used for Background Checks and Drug Screenings

• Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission, and available for in person interviews within 1 week of the posting close date. Candidates must also be able to start within 2 weeks of an offer being made

Essential Duties and Responsibilities

• Answer incoming calls transferred from the Front Desk related to renewal applications, portal login issues, and general portal navigation questions.
• Monitor and respond promptly to voicemail messages and the licensing/renewal questions email inbox, routing and resolving inquiries related to the same.
• Walk licensees through renewal portal navigation, including account access, login troubleshooting, and payment or account discrepancies.
• Provide clear, accurate, and courteous guidance to licensees, applicants, and members of the public by phone and email, escalating complex or unresolved issues to the Licensing Manager or appropriate staff as needed.
• Once trained and as call volume allows, assist with basic renewal processing and other miscellaneous licensing tasks to ensure full utilization of the position.
• Perform general administrative and clerical duties, including data entry, filing, correspondence preparation, and recordkeeping, as assigned.
• Provide cross-functional support to other departments as needed to help manage workload demands, promote operational efficiency, and ensure continuity of services.
• Maintain accurate logs of call volume, call topics, and resolution outcomes to support ongoing evaluation of portal-related work

Knowledge, Skills, and Abilities

• Strong customer service orientation with the ability to remain patient and professional when assisting frustrated or confused callers.
• Excellent verbal and written communication skills.
• Ability to learn and confidently navigate the Board's licensing renewal portal and related software systems.
• Strong organizational skills and attention to detail, with the ability to manage a high volume of calls and inquiries.
• Ability to work independently, prioritize tasks, and adapt to shifting workload demands across departments.
• Proficiency with standard office software (e.g., email, word processing, spreadsheets) and general office equipment.
• Ability to maintain confidentiality of sensitive licensee and Board information.

Top 3 Required Skills: (Non-Negotiable) (visible on resume):

1. Multitask

2. Attention to Detail

3. Communication Skills

Top 3 Preferred Skills: (Preferences) (visible on resume):

1. MS Word

2. Email


3. Adobe PDF

Compensation: $18.00 per hour


About SR International INC

SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.

Who We Are
We Are Leading IT Based Solution Providers

Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.

Our Vision

Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.

Career At SR International

At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it's important for us to maintain the quality resource pool.