Account Manager

Account ManagerIdentity Group's Brunswick Campus is a dynamic, fast-paced environment delivering innovative signage and visual décor solutions to leading retailers and grocery clients nationwide.The Account Manager acts as the primary liaison between clients, sales, and production teams, ensuring every project is executed accurately, efficiently, and to the highest quality standards. This position manages projects from estimating through production and delivery, ensuring adherence to design requirements, budgets, and timelines. Working in a front-office production environment, the Account Manager collaborates closely with manufacturing and fulfillment teams, contributing to quality assurance and customer satisfaction at every stage.1. Client Relationship ManagementServe as the main point of contact for assigned accounts, fostering long-term partnerships and customer satisfaction.Partner with clients and sales teams to define project scope, prepare estimates, and manage expectations.Anticipate client needs and coordinate internal resources to deliver timely, effective solutions.Investigate and resolve client concerns, escalating when necessary.2. Ecommerce Platform AdministrationManage and update client webstores, including graphics, content, and pricing.Maintain a current library of SKUs and ensure accurate product information.Support continuous improvement of client digital experience as technologies evolve.3. Project CoordinationConvert approved estimates into production orders using the automated order system.Track project progress, proactively addressing open items, risks, and delays.Coordinate across production, design, and fulfillment teams to ensure on-time, accurate execution.Complete project closeout documentation and conduct post-delivery follow-up.4. Account Oversight & Quality AssuranceVerify that products meet client specifications and design standards.Demonstrate familiarity with permitting processes for exterior signage.Maintain accurate records, reporting, and communication across departments.Model a team-oriented, solutions-driven approach and maintain regular on-site presence at the Brunswick Campus.5. Additional ResponsibilitiesMaintain confidentiality of company and client information.Perform other related duties as needed to support team success.Comply with all Identity Group policies and procedures.Physical and Work RequirementsRegularly required to sit, talk, see, and hear; occasionally walk and stand.Sedentary work with occasional lifting up to ten (10) pounds.May occasionally stoop, kneel, crouch, reach, and grasp; frequent use of fingers for typing and data entry.Education and ExperienceHigh school diploma or GED required.Minimum of two (2) years of experience in account management or project coordination, preferably in signage, printing, construction, or a related industry.Proficiency in Microsoft Office Suite.Experience with Monday.com and other project management tools.Highly organized, adaptable, and able to manage multiple projects in a fast-paced environment.Excellent written and verbal communication skills; professional presence and client-facing demeanor.Self-starter who thrives both independently and collaboratively, with a curiosity and problem-solving attitude.Preferred QualificationsBachelor's degree.Experience with Nopcommerce or other eCommerce platforms.Interest in design, fabrication, or mechanical processes.Core ValuesAt Identity Group, our culture is grounded in four core values that guide everything we do:Own ItWe act with integrity, accountability, and pride.People First, AlwaysWe lead with empathy, respect, and inclusion.Progress Through PartnershipWe move forward together through collaboration, creativity, and clarity.Make It RightWe do what it takes to deliver quality and uphold our commitments.Identity Group is an equal opportunity employer committed to creating an inclusive environment for all team members.The work you do here will influence real decisions, real projects, and real outcomes. If you're ready to own your impact, partner across the business, and grow with a company that values progress, we'd love to connect.