Events Supervisor

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free food & snacks

About Us

Far Out is a New Zealand Style ice cream shop based in Boston, MA. Founded in 2019, Far Out aims to bring New Zealand’s signature Real Fruit Ice Cream to the rest of the world, one cone at a time. Guests choose a fruit from a wide variety of options to be mixed with a hard scooped ice cream base, creating a made-to-order finished product which stands apart from both traditional hard scooped and soft serve ice creams. Our core focus is on enlightened hospitality and delivering the highest quality product and experience for both our customers and our teammates. Far Out is continuing to expand rapidly, and as a result we are looking for motivated individuals who are eager to be a part of a growing small business and super fun team!

Job Description

Far Out Ice Cream's Events & Catering program is hiring for the Supervisor position. This is a customer facing role in which you are bringing product to various events and serving it to our clients. 

Events Supervisor Responsibilities:

1. Staff all Far Out Events & Catering opportunities, including weekly markets and private events.
2. Provide exceptional customer service, greeting customers and answering questions about our menu and offerings
3. Safely drive our van to events venues
4. Help the Events Manager to prepare for events, including prepping products, printing menus, and packing the van.
5. Maintain Far Out’s clean and professional appearance at each event
6. Operate point-of-sale system and handle cash/card transactions
7. Follow health and safety guidelines to ensure food safety and cleanliness
8. Participate in team meetings and training sessions
9. Other duties as assigned

Far Out Events Supervisor Expectations:

1. Customer-Centric Approach: Treat every customer interaction as an opportunity to create a positive and memorable experience. Go above and beyond to ensure each guest feels valued and appreciated.
2. Product Knowledge: Be well-versed in our menu offerings, ingredients, and preparation methods. This knowledge empowers you to confidently answer customer questions and make recommendations.
3. Effective Communication: Actively listen to customers, understand their preferences, and tailor your service accordingly. Clear and friendly communication is key to building rapport.
4. Problem-Solving Skills: Address customer concerns or issues promptly and professionally, seeking solutions that leave a positive impression.
5. Attention to Detail: Pay close attention to the presentation of our products and the cleanliness of our store. A well-maintained environment enhances the overall customer experience.
6. Team Collaboration: Work seamlessly with the Events Manager and any teammates to ensure a smooth and efficient workflow, contributing to a positive and enjoyable atmosphere for both customers and staff.

Qualifications

1. 2-3 years of fast-paced food service experience required
2. US Driver’s License
   1. Preference for experience driving oversized vehicles
3. Strong customer service skills with a focus on hospitality
4. Coolness under pressure
5. Knowledge of food handling and sanitation practices
6. Basic math skills for cash handling and order processing
7. Reliable transportation to our Brookline location
8. One professional reference
9. 6 month minimum commitment

Benefits

1. Free ice cream/beverage every shift
2. 25% employee discount
3. Paid training
4. Growth opportunities
5. Frequent performance-based incentive opportunities

Pay: $18 per hour (+ tips)

Expected hours: 20 – 40 per week