Member Service Representative

Full-Time Member Service Representative, La Crosse WI


Join a team with a legacy of service and a future of growth! For 95 years, Altra Federal Credit Union has been committed to helping our members achieve financial success through exceptional service, trusted relationships, and community involvement. As we continue to grow, we're looking for a friendly, motivated Full-Time Member Service Representative to join our La Crosse Losey Blvd office, in La Crosse WI . If you're passionate about helping people, enjoy building relationships, and want to be part of an organization that values its employees and members alike, we'd love to hear from you.

In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence.

Key Responsibilities

• Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries.
• Process transactions accurately and in compliance with credit union policies and regulatory requirements.
• Promote credit union products and services to meet member needs and support business growth.
• Promote in-branch technology and assist members as needed.
• Maintain member confidentiality and adhere to security procedures.
• Resolve member questions or concerns promptly, escalating when necessary.
• Balance cash drawers and prepare daily reports.
• Support other branch functions as needed.

Qualifications

• High school diploma (or equivalent) and a commitment to ongoing learning.
• Background in customer service - previous financial experience a plus!
• Previous cash handling or teller experience preferred but not required.

Skills & Abilities

• Strong communication skills, with the ability to connect with members genuinely.
• Detail-oriented, professional, and tech-savvy ready to help members with their digital services.
• Proficient with computers and basic software applications.
• Ability to maintain confidentiality and handle sensitive information.
• Commitment to providing exceptional member service.
• Ability to communicate fluently in Spanish and English, verbally and written, would be a plus.

Availability

• This position is full-time, 40- hours a week, Monday through Friday from 8:15 a.m. to 5:15 p.m.
• After training has been completed, MSRs will join the Saturday morning rotation at the Onalaska office at least once per month from 7:45 a.m. to 12:15 p.m.
• Will require some flexibility within these hours, as needed.

Pay and Benefits

• Starting hourly pay of $19.00 per hour ($17.00 base pay plus $2 MSR premium pay)
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

At Altra Federal Credit Union , you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.
Altra is proud to be a Great Place to Work certified company eight years in a row; 91% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

Compensation details: 19-19 Hourly Wage

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